Assistant Concession Manager

Fiskars Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an Assistant Concession Manager in London, where you'll enhance operations and customer service in a luxury retail environment. Key responsibilities include managing staff, analyzing sales, and ensuring compliance with company standards. This role offers a competitive salary, career development, and the chance to work with premium brands.

Benefits

Competitive Compensation

Health and Wellness Programs

Employee Assistance Programs

Flexible Work Arrangements

Professional Development Opportunities

Pension Plan Contributions

Diversity and Inclusion Initiatives

Employee Discounts

Free Onsite Parking

Qualifications

• Previous experience in a similar role, ideally with luxury brands.
• Strong supervisory skills and people management capability.
• Excellent communication and interpersonal skills.

Responsibilities

• Support day-to-day operations including staffing and inventory.
• Ensure excellent customer service and compliance with policies.
• Analyze sales figures to identify and act on performance opportunities.

Skills

Supervisory Skills

Interpersonal Skills

Communication Skills

Organization Skills

Customer Service

Job description

Assistant Concession Manager page is loaded

Assistant Concession Manager

Apply remote type On-site locations London time type Full time posted on Posted Yesterday job requisition id JR-7807

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Job Role:
The role is to assist the Manager for our concession in Selfridges. Reporting to the Concession Manager you will support with overseeing the operations and performance of our concession to maximize sales, optimize customer experience, manage resources effectively, and ensuring compliance with company policies and procedures.

Key Responsibilities:

• Support with the day-to-day operations of the concession, including staffing, inventory management, and customer service.
• Support the service standards to deliver excellent customer service.
• Regularly reviews and analyses sales figures including daily, weekly and monthly to identify opportunities to develop sales performance across all brands
• Support with training, coaching, and motivating concession staff to deliver exceptional customer service and meet sales goals.
• Support with ensuring compliance with company policies, procedures, and regulations related to health and safety, inventory management, and customer service.
• Build and maintain strong relationships with key customers and stakeholders.
• Collaborate with other departments within the retail environment to drive overall business objectives.

Business impact:

• Achievement of set department and individual targets, objectives and KPI’s
• Professional and highly motivated team
• Achievement of Health and Safety standards
• Personal development and achievement
• Adherence / maintenance of company policies and standards
• Administration – All inbound and outbound procedures are carried out
• Communication
• Maintain good stock integrity and manage stock volumes

Experience & knowledge:

• Preferably have previous experience of working in a similar role, ideally with luxury brands
• Ensure that all customers receive a premium brand experience
• Have strong supervisory and people skills to support, develop and motivate a team
• Have excellent communication and interpersonal skills
• Be well presented with a “can-do” attitude
• Highly motivated and results oriented individual
• Strong administration skills, experience working with different systems
• Previous experience of working with luxury brands would be a significant advantage.

This is a full-time role on a permanent basis working 39 hours per week.

If you are looking to be part of a team, enjoy interacting with customers and delivering exceptional service then we would love to hear from you!

Last day of application:

2025-06-29

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At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs like onsite gym and cycle to work scheme.

Employee Support: Life happens, and we’re here to support you. We offer employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Future Planning: We care about your future. We offer pension plan contributions (both company and employee contribute) providing you with financial security in your post-work years

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Other benefits: Free onsite parking

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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Pioneering design to make the everyday extraordinary

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.

BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.

BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million.

Read more: fiskarsgroup.com

Pioneering design to make the everyday extraordinary

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.

BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.

BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million.

Fiskars Group – Pioneering design to make the everyday extraordinary