Concession Manager Harrods

DOLCE&GABBANA; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

DOLCE&GABBANA seeks a dynamic Concession Manager for their Menswear Corner at Harrods. This key position focuses on driving sales, ensuring operational excellence, and providing exceptional client experiences. Ideal candidates have a luxury retail background, proven commercial success, and strong leadership skills to mentor a high-performing team.

Qualifications

• Proven track record in achieving sales and performance targets.
• Strong understanding of inventory management and stockroom procedures.
• Exceptional communication skills and ability to build relationships.

Responsibilities

• Drive sales performance and achieve commercial targets.
• Ensure efficient day-to-day operations with Harrods.
• Monitor key operational metrics and client experience.

Skills

Sales Performance

Interpersonal Skills

Inventory Management

Attention to Detail

Client Relationship Management

Education

Experience in luxury retail management

Fluency in English

Job description

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We are currently looking for a dynamic and results-oriented Concession Manager to lead our Menswear Corner at Harrods. This is a key position within our retail structure, responsible for delivering an exceptional client experience, driving commercial performance, and managing a high-performing team within the unique framework of a department store setting.

Your Contribution to the Role

• Drive sales performance and consistently achieve or exceed commercial targets and KPIs
• Ensure efficient day-to-day operations in collaboration with Harrods floor management and internal retail teams
• Monitor key operational metrics including stock levels, sell-through rates, and shrinkage control
• Guarantee an outstanding client experience by leading by example and coaching the team on clienteling and service standards
• Build and maintain strong relationships with top clients, supporting long-term loyalty and retention
• Recruit, onboard, and continuously develop team members to ensure high engagement and performance
• Manage staff schedules and coverage in accordance with both brand and Harrods policies
• Maintain impeccable visual merchandising in line with seasonal guidelines and collection focus
• Ensure the concession area is always tidy, organized, and aligned with brand presentation standards
• Communicate effectively with head office and Harrods support teams, including Buying, VM, and Operations

What You Bring to the Team

• Previous experience as a Store or Concession Manager, preferably in a luxury retail or department store setting
• Strong commercial awareness with a proven track record of achieving sales and performance targets
• Solid understanding of inventory management, replenishment cycles, and stockroom procedures
• Exceptional interpersonal and communication skills, with the ability to build strong internal and external relationships
• A hands-on, solutions-oriented approach and the ability to remain calm under pressure
• Excellent attention to detail and organisational skills, especially in a high-traffic retail environment
• Fluency in English; other languages are considered an asset
• Full eligibility to work in the UK

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Business Development, and Project Management

• Industries

  Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, and Wholesale Luxury Goods and Jewelry

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