Concession Manager

JBC; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury Swiss chocolate company is seeking a dynamic Branch Manager for their new store in Knightsbridge, London. The ideal candidate will manage operations, inspire a sales team, and ensure exceptional customer service while achieving sales targets. Passion for chocolate and retail excellence is essential.

Qualifications

• Experience managing a premium/luxury retail store.
• Strong understanding of retail KPIs.
• Ability to prioritise and delegate effectively.

Responsibilities

• Oversee and manage all branch operations.
• Inspire and develop sales team members.
• Ensure compliance with food safety regulations.

Skills

Retail management

Team development

Customer service

Communication

Organisational skills

Problem-solving

Tools

MS Office

POS systems

Job description

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Company Description:
Our client is a luxury Swiss chocolate company with stores worldwide. They are currently expanding in the UK with 3 boutique stores and one concession. The company has a united goal to share the joy of chocolate to all of its customers.

Location: Kightsbridge, London

Responsibilities:
– Oversee and manage all branch operations
– Achieve sales targets and increase profitability within designated budgets
– Inspire, guide and develop sales team members
– Lead by example to provide the highest level of customer service
– Recruitment, training and onboarding of new team members
– Enforce food safety regulations
– Manage stock levels and inventory orders
– Manage stockroom organisation and rotation
– Manage staff scheduling to optimise customer service
– Ensure counter is well presented in line with brand visual merchandising standards

Requirements:
– Experience managing a premium/luxury retail store
– Strong understanding of retail KPIs e.g. ATV, conversion rate etc.
– Proven experience of successfully growing teams and developing business
– Ability to prioritise and delegate
– Flexible to work weekends, evening and weekends a necessary
– Experience with MS office and POS systems
– Excellent written and verbal communication
– Hands on, ambitious, solution focused mindset
– Well organised and detail oriented
– Passion for engaging with people and providing great service
– Passion for food and chocolate