Concession Manager French Luxury Maison Fixed term contract London, GB Concessions Luxury Goods[...]

Dweet.; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager for a luxury department store in London. This role is perfect for a passionate leader who thrives in a high-end retail environment. You will be responsible for driving sales, enhancing client experiences, and leading a talented team to achieve excellence. With a commitment to luxury craftsmanship, you will embody the brand's values while optimizing operations and fostering a culture of engagement. If you have a deep understanding of luxury fashion and a results-driven mindset, this opportunity offers tailored training and development to support your long-term success.

Qualifications

• Minimum 3 years in a managerial role in luxury retail.
• Strong leadership and coaching skills required.

Responsibilities

• Drive sales performance and deliver exceptional client experiences.
• Manage recruitment, onboarding, and team development.

Skills

Leadership Skills

Sales Techniques

Client Engagement

Interpersonal Skills

Emotional Intelligence

Business Acumen

Education

Experience in Retail Management

Understanding of Luxury Fashion

Tools

CRM Systems

Performance Reports

Job description

About our client

The maison is a renowned Parisian accessories house celebrated for its exceptional craftsmanship and avant-garde approach. Today, it continues to set the standard for luxury, offering refined collections that captivate the fashion world.

The Opportunity

We are looking for a dynamic and experienced Store Manager to lead the concession in a luxury department store in London. As a true Brand Ambassador, the Store Manager will be responsible

for driving sales, delivering an exceptional client experience, and leading a high-performing team. This role requires a strong leader who can combine operational excellence with a passion for

luxury craftsmanship.

Key Responsibilities

1. Sales & Client Experience

• Drive sales performance by implementing strategic initiatives and inspiring the team to achieve targets.
• Master sales techniques and lead by example on the shop floor.
• Deliver a personalized luxury experience, offering creative styling advice to clients.
• Ensure seamless CRM management, overseeing client books, outreach strategies, and follow-ups.
• Develop and expand the concession’s client database, cultivating loyalty and repeat business.
• Handle client concerns with professionalism, ensuring brand excellence in every interaction.

2. Business & Operations Management

• Analyze weekly and monthly performance reports, identifying key business opportunities.
• Optimize key KPIs such as turnover, average basket, UPT, and cross-selling.
• Oversee inventory control, stock replenishment, and loss prevention procedures.
• Ensure accurate cash management, back-office administration, and compliance with the department store's standards.
• Collaborate with the maison's headquarters on buying sessions to curate the best product selection.
• Maintain awareness of market trends and competitor activity to position the brand effectively.

3. Team Leadership & Development

• Motivate, coach, and mentor a team to foster a culture of excellence and engagement.
• Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews.
• Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations.
• Lead by example, demonstrating strong work ethics, passion, and commitment to the brand’s vision.

4. HR & Performance Management

• Manage recruitment, onboarding, and training to build a strong and talented team.
• Work closely with HR on performance assessments, training plans, and disciplinary procedures.
• Develop personalized career growth plans for team members, ensuring consistent development.

5. Brand Representation & Networking

• Embody the brand’s values and maintain high standards of brand excellence.
• Organize VIP events, exclusive client experiences to enhance brand visibility.
• Develop relationships with key stakeholders in the luxury and fashion industry to expand brand reach.

Ideal Candidate Profile

We are looking for a passionate, business-driven, and people-oriented leader who is eager to contribute to the growth of our brand in a prestigious retail location.

• Minimum 3 years of experience in a similar managerial role (Boutique Manager, Concession Manager, or Flagship Store Manager).
• Strong leadership and coaching skills, with the ability to motivate a team towards excellence.
• Deep understanding of luxury fashion and retail trends, with a passion for craftsmanship.
• Proven ability to balance operational responsibilities with proactive client engagement.
• Excellent communication and interpersonal skills, with strong emotional intelligence.
• A results-driven mindset, capable of optimizing sales performance and enhancing client experience.
• Additional languages would be an advantage.

Training & Development

The maison is committed to the continuous development of its talents. The Store Manager will benefit from tailored training sessions, leadership development programs, and in-depth product

knowledge workshops to support long-term success within the brand.