Assistant Co-Ordinator - Hospital to Home

Age Concern Hampshire; Sheet; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Company pension

Referral programme

Blue Light Discount Card

Job summary

The Hospital to Home Service provides short-term, person-centred support to promote recovery and enable safe and timely discharge from hospital.

The Assistant Coordinator plays a key supporting role in the delivery of the service on Cedar Ward, Petersfield by engaging with patients to support their wellbeing, recovery, and discharge planning and by coordinating activities, volunteers, and follow-up support.

Qualifications

• Experience of working with or supporting older people.
• Strong communication and interpersonal skills are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Support the Senior Coordinator in day-to-day delivery of the Hospital to Home service.
• Engage with patients to support wellbeing, recovery, and discharge planning.
• Assist in coordinating activities, volunteers, and follow-up support.
• Help ensure patients are connected to community services on discharge.
• Maintain accurate records and support data collection and reporting.

Skills

Older people care

Communication skills

Team collaboration

Record keeping

Safeguarding awareness

Empathy

Job description

The Hospital to Home Service provides short-term, person-centred support to promote recovery and enable safe and timely discharge from hospital.

The Assistant Coordinator plays a key supporting role in the delivery of the service on Cedar Ward, Petersfield by:

• Supporting the Senior Coordinator in the day-to-day delivery of the Hospital to Home service
• Engaging with patients to support their wellbeing, recovery, and discharge planning
• Assisting in coordinating activities, volunteers, and follow-up support
• Helping ensure patients are connected to appropriate community services and support on discharge

JOB SUMMARY

The post holder will:

• Work in a person-centred way to support patient wellbeing, independence, and recovery
• Support delivery of therapeutic, social, and wellbeing activities on the ward (group and 1:1)
• Assist the Senior Coordinator in liaising with the MDT to support discharge planning
• Support volunteer involvement, including coordination on the ward (where appropriate)
• Help identify and connect patients to community-based services and support
• Provide post-discharge follow-up contact, where required
• Maintain accurate records and support data collection and reporting
• Work in line with Age Concern Hampshire and NHS policies, including safeguarding, confidentiality, and health & safety

Patient Support & Activities

• Support patients to settle into the ward environment
• Deliver or support delivery of meaningful activities (1:1 and group-based)
• Adapt activities to meet individual needs, abilities, and preferences
• Support patients to maintain social contact (family, friends, phone/video)
• Provide reassurance and help patients understand information shared by professionals
• Contribute to patient wellbeing and experience during their stay

Discharge Support

• Assist the Senior Coordinator and MDT in planning safe discharge
• Help identify suitable community services, activities, and support
• Support arrangements that enable a smooth transition home
• Undertake post-discharge follow-up contact where appropriate

Volunteer Support

• Support the coordination of ward-based volunteers
• Assist with volunteer onboarding, guidance, and day-to-day support
• Ensure volunteers are working in line with ACH policies and ward procedures

Working with the MDT

• Work collaboratively with ward staff and MDT members
• Share relevant patient insights to support care and discharge decisions
• Attend MDT discussions where appropriate (with Senior Coordinator guidance)
• Work flexibly to support ward priorities

Community Engagement

• Build awareness of local community services and resources
• Support linking patients into ongoing community support post-discharge
• Develop relationships with local voluntary and community organisations

Administration & Data

• Maintain accurate and timely records (including Charity Log)
• Support collection of KPI and evaluation data
• Assist with reporting requirements for the service
• Ensure volunteer records are up to date

Service Delivery

• Support delivery of the service in line with agreed outcomes and KPIs
• Contribute to continuous improvement and service development
• Ensure patient dignity, choice, and confidentiality are always upheld

Governance & Compliance

• Adhere to Age Concern Hampshire and NHS policies
• Follow procedures relating to: Safeguarding, Data protection, Health & safety
• Escalate any concerns appropriately

Training & Development

• Participate in supervision, appraisal, and training
• Attend relevant team and service meetings
• Contribute to shared learning and best practice

Other

• Act as an ambassador for the Hospital to Home Service and Age Concern Hampshire
• Work flexibly to meet service needs
• Travel locally where required

Essential

• Experience of working with or supporting older people
• Understanding of person-centred care and wellbeing approaches
• Awareness of needs of patients during hospital discharge
• Good knowledge of, or willingness to learn about, community services and support
• Strong communication and interpersonal skills
• Ability to build rapport with patients, families, and professionals
• Good organisational skills and ability to prioritise workload
• Ability to work both independently and as part of a team
• Basic IT skills (Word, Excel, databases)
• Ability to maintain accurate records and support data collection
• Flexible, proactive, and self-motivated approach

Desirable

• Experience in a health, social care, or voluntary sector setting
• Experience supporting activities or group sessions
• Experience working within a hospital or clinical environment
• Experience supporting or working with volunteers
• Understanding of local health and social care pathways
• Knowledge of safeguarding and risk management processes

• Company pension
• Referral programme
• Access to Blue Light Discount Card

We would love to hear from you and what you can bring to this role.

Per hour

Enhanced