Assistant Change Coach

Maximus; Guildford; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join Maximus as a part-time Assistant Change Coach in Guildford, where you will support employment coaches in helping individuals achieve and sustain employment. Key responsibilities include conducting meetings, maintaining accurate records, and facilitating Job Club activities. If you have a GCSE in English and Maths and a passion for helping others, we want to hear from you!

Qualifications

• GCSE or equivalent in English and Maths.
• Willingness to undertake relevant training.
• Experience in customer service.

Responsibilities

• Assist Employment Coaches with programme induction sessions and Job clubs.
• Conduct welcome meetings and maintain customer records.
• Support in organising Job Club activities and aid customer training needs.

Skills

Communication

Analytical Thinking & Problem Solving

Empowers and Inspires Others

Adaptable and Resilient

Education

GCSE in English and Maths at grade 'C' or above

Job description

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General information

Job Posting Title Assistant Change Coach Date Tuesday, April 16, 2024 City Guildford Country United Kingdom Working time Part-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

This role can be based in either Guildford, Crawley or Brighton with travel to support other sites if needed.

Assist Employment Coaches in conducting programme induction sessions, running Job clubs and undertaking trouble shooting activities to ensure individuals sustain employment.

Making outbound calls to engage participants following referral to the programme.

Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.

Undertake initial assessments with customer, update records and book them onto follow-up meetings with their designated Change Coach.

Sensitively handle customer concerns about joining an employment programme or returning to work.

Organise and undertake Job Club activities either at central hub or outreach locations (including job search, preparing CVs, talks from employers etc.).

Support in organising bulk recruitment campaigns for specific employers

Undertake visits to employers to resolve ‘settling-in’ issues when a customer starts work

Assist with customers’ employment training needs including travel training.

Be mindful of health & Safety within the customer’s workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.

Maintain accurate customer records that are compliant with quality procedures

Support Employment Coaches (EC) in re-engaging with disengaged customers.

Support EC with additional activities e.g. bus fares, follow-up Did not attends etc.

Support ECs with mandating paperwork.

Dealing with day to day responsibilities of the office maintenance (e.g. post, stationary supplies, booking of interpreters/taxis, processing of paperwork).

Work flexibly, supporting all activities of a team as directed by the Contract Manager.

Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.

Work from local hubs and community outreach locations to increase service accessibility.

Work flexibility which may include evenings and weekends as well as being based in different hub locations when required.

To actively and positively promote Pioneer, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events and public relations activity in line with the Pluss Marketing Strategy.

Uphold safeguard and promote the organisations values and philosophy relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities and diversity as referenced in the company policy and values standards.

Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.

Uphold and comply with Data Protection and confidentiality standards.

Competencies

Essential

Empowers and Inspires Others

Adaptable and Resilient

Communication

Analytical Thinking & Problem Solving

Desirable

Emotional Intelligence

Customer Care

Planning & Organising

Team Work

Knowledge, Experience and Skills

Essential

Demonstrates effective questioning skills, including probing and challenging

Experience of an outcome driven environment

Experience in the use of ICT systems

Understanding of how to affect positive behaviour change

Desirable

Experience of working with people with multiple and complex needs

including health conditions and disabilities

Experience of working with unemployed people

Experience of working in a customer service environment

Knowledge of the barriers to employment and the welfare to work agenda

Experience of recording customer information on database programmes

Education/Training

Essential

GCSE or equivalent in English and Maths at grade ‘C’ or above or equivalent qualification or experience

Willingness to undertake any relevant training in order to develop within the role

Desirable

Member of IEP

Other relevant factors

Essential

Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery

Ability to work within Corporate Policy, Procedures and Health & Safety legislation

Commitment to the Company’s safeguarding protocols

Physical

Essential

Ability to carry out the duties of the job with reasonable adjustments when necessary

Ability to meet the mobility requirements of the job

Eligible to Work in the UK status