Assistant Head Coach Operations & Commercial (WEMBLEY) R-61845

Nike; Wembley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in sports retail is seeking an Assistant Head Coach for their Wembley store. The role involves collaborating with the Head Coach, supervising a diverse team, and implementing operational strategies to enhance customer satisfaction. Candidates should have extensive retail experience and a passion for sports.

Benefits

Monthly bonus opportunities

Employee discounts both online and in-store

Benefits package, pension scheme, and share scheme

Career development and growth opportunities

Regular training on leadership, sales, and product knowledge

Qualifications

• Extensive retail experience, including management roles.
• Excellent command of English (written and spoken).
• Proven ability to deliver exceptional customer service.

Responsibilities

• Collaborating with the Head Coach to create a unique shopping experience.
• Supporting and supervising a diverse team.
• Implementing operational processes to achieve sales targets.

Skills

Customer Service

Leadership

Communication

Flexibility

Job description

Job Description

Assistant Store Manager - Nike WEMBLEY

Join the NIKE, Inc. team! In our NIKE Retail Stores, we use special job titles for our positions: a Store Manager is called "Head Coach," an Assistant Store Manager is called "Assistant Head Coach," a department manager is called "Coach," a team leader is called "Lead," and Sales Associates are called "Athletes."

As an Assistant Head Coach, your responsibilities include:

1. Collaborating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers.
2. Supporting and supervising a diverse team, ensuring a positive work environment (e.g., recruitment, development, performance management, staffing).
3. Implementing operational processes and tools to achieve sales targets, optimize service, and enhance customer satisfaction, efficiency, and productivity.
4. Overseeing departments such as Commercial, Athlete, and/or Consumer Experience.
5. Assisting the Head Coach in implementing NIKE’s store strategies (e.g., sustainability, membership, digital services).
6. Providing reports on store activities, local market insights, and consumer feedback.
7. Ensuring store compliance with NIKE standards and guidelines.
8. Collaborating with business partners across stores and headquarters.

What you get:

• An attractive salary that reflects market standards and your experience.
• Monthly bonus opportunities.
• Employee discounts both online and in-store.
• Benefits package, pension scheme, and share scheme.
• Career development and growth opportunities.
• Regular training on leadership, sales, and product knowledge.
• A dynamic environment that values Diversity, Equity & Inclusion (DE&I).
• Dress code that fosters team spirit and represents NIKE.
• Access to sports activities.
• Participation in unique NIKE events and moments.

What you bring:

• A passion for NIKE and/or sports.
• Experience in retail and/or leadership roles.
• Excellent command of English (written and spoken).
• Proven ability to deliver exceptional customer service.
• Leadership skills to coach and develop a strong team.
• Strong communication skills.
• Flexibility to work shifts, including weekends.

Qualifications:

• Extensive retail experience, including management roles.
• Enthusiasm for sports and sports fashion.
• Availability to work evenings and weekends.