Assistant Care Manager - Wirral
ICare Group
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Benefits offered by this job
Job summary
ICare Group in Wirral is seeking an Assistant Care Manager to lead domiciliary and extra care services from the Wirral office. The role includes operational support for an Assisted Living Facility, ensuring safe, person-centred care and managing a busy care team.
You will coordinate daily operations, drive service quality and support growth while meeting regulatory requirements. On-call duties may be required, and a full UK driving licence is needed.
Qualifications
- Supervisory or management experience in domiciliary care.
- NVQ/QCF Level 3 in Health and Social Care.
- Full UK driving licence and access to your own vehicle.
- Willingness to obtain business-use motor insurance.
- Willingness to undertake enhanced DBS clearance.
- Be able to participate in on-call duties and provide operational support when required.
- Level 5 qualification in Health and Social Care desirable.
Responsibilities
- Support the day-to-day management and coordination of the Wirral branch.
- Ensure high-quality domiciliary care is delivered to service users.
- Maintain accurate records, reports and documentation.
- Manage and investigate complaints from service users and employees.
- Recruit, onboard and support new care staff.
- Produce and manage staffing rotas to meet service demands.
- Support business development and growth opportunities.
- Ensure compliance with regulatory, operational and health & safety requirements.
- Participate in on-call duties and respond to emergencies when required.
- Provide hands-on care during staff shortages when necessary.
- Build positive relationships with commissioners, stakeholders and colleagues.
- Work across departments to deliver outcomes and support performance.
Skills
Education
Job description
£15.45 per hour
Mileage Allowance
Monday to Friday, 37.5 Hours Per Week
On-Call and Weekend Availability Required When Necessary
What if your next role allowed you to lead, inspire and make a real difference every day?
At ICare Group, we are more than just a care provider. We are a community-focused organisation dedicated to helping people live independently, safely and comfortably in their own homes.
We're looking for an experienced, motivated and compassionate Assistant Care Manager to support the delivery of outstanding domiciliary care services and extra care services from our Wirral office, while helping drive the success and growth of the branch.
In addition to supporting our domiciliary care operations, you will also provide operational support and oversight to our Assisted Living Facility when required, ensuring the delivery of safe, effective and person-centred care across both services.
If you're passionate about high-quality care, leading teams and making a positive impact in your local community, we'd love to hear from you.
- Have previous experience in a supervisory or management role within domiciliary care
- Hold an NVQ/QCF Level 3 in Health and Social Care
- Hold a full UK driving licence
- Have access to your own vehicle
- Hold, or be willing to obtain, business-use motor insurance
- Be willing to undertake enhanced DBS clearance
- Be able to participate in on-call duties and provide operational support when required
- A Level 5 qualification in Health and Social Care, or working towards one, is desirable.
At ICare, our values are at the heart of everything we do:
- I - Inclusion: Everyone deserves to feel valued, heard and supported.
- C - Compassion: We treat people with kindness, understanding and dignity.
- A - Aspire: We help people achieve their personal goals and ambitions.
- R - Respect: We value individuality and promote choice and independence.
- E - Empowerment: We support people to live their lives to the fullest.
These aren't just words on a page. They're the values that guide us every day.
- Supporting the day-to-day management and coordination of the branch
- Ensuring high-quality domiciliary care is delivered to service users
- Maintaining accurate records, reports and documentation
- Managing and investigating complaints from service users and employees
- Recruiting, onboarding and supporting new care staff
- Producing and managing staffing rotas to meet service demands
- Supporting business development and identifying opportunities for growth
- Ensuring compliance with regulatory, operational and health & safety requirements
- Participating in on-call duties and responding to operational emergencies when required
- Providing hands‑on care support during periods of staff shortage where necessary
- Building positive relationships with commissioners, stakeholders, customers and colleagues
- Working collaboratively across departments to deliver excellent outcomes
- Supporting the ongoing development and performance of the care team
Most importantly, you'll help ensure people receive safe, compassionate and person‑centred care every day.
- Experienced within domiciliary care management or supervision
- Confident leaders who can motivate, develop and support teams
- Highly organised and able to manage multiple priorities effectively
- Excellent communicators with strong relationship‑building skills
- Knowledgeable about operational compliance and care sector regulations
- Commercially aware with a proactive approach to business growth
- Flexible and willing to support the service where needed
- Committed to delivering exceptional care and customer service
- Professional, reliable and solutions‑focused
- Previous experience producing staff rotas, managing recruitment processes and supporting operational performance is highly desirable.
- £15.45 per hour
- Mileage allowance
- Weekly pay
- Pension scheme
- Blue Light Card reimbursement
- Employee Assistance Programme
- Dedicated People and Wellbeing Team
- Quarterly and Annual Carer Awards
- Career progression and development opportunities
- Supportive and collaborative management team
- The opportunity to contribute to a growing, values‑led care organisation
- The chance to support ICare's sustainability commitments and Net Zero ambitions
This role is about more than managing a service.
You'll be supporting care professionals, developing high-performing teams, driving service quality and ensuring people can continue living safely and independently within their own homes.
Every decision you make will help shape positive outcomes for the people we support, their families and the wider community.
ICare… Inclusion | Compassion | Aspire | Respect | Empowerment
"Because great care starts with great people.",
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