Assistant Care Manager

Icare Group; Wirral; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Mileage allowance

Weekly pay

Pension scheme

Blue Light Card reimbursement

Employee Assistance Programme

Dedicated People and Wellbeing Team

Carer Awards (Quarterly & Annual)

Career progression

Supportive management team

Net Zero commitments

Job summary

ICare Group is seeking an experienced Assistant Care Manager to support domiciliary and extra care services from the Wirral office, ensuring safe, compassionate, person-centred care. You will back the Registered Care Manager, oversee day-to-day branch operations, and lead a care team to deliver high-quality services.

The role requires supervisory experience within domiciliary care, a UK driving licence, access to a vehicle, and DBS clearance.

Qualifications

• Have previous experience in a supervisory or management role within domiciliary care.
• Hold an NVQ/QCF Level 3 in Health and Social Care.
• Hold a full UK driving licence and have access to your own vehicle.
• Hold, or be willing to obtain, business-use motor insurance.
• Be willing to undertake enhanced DBS clearance.
• Be able to participate in on-call duties and provide operational support when required.
• A Level 5 qualification in Health and Social Care, or working towards one, is desirable.

Responsibilities

• Supporting the day-to-day management and coordination of the branch.
• Ensuring high-quality domiciliary care is delivered to service users.
• Maintaining accurate records, reports and documentation.
• Managing and investigating complaints from service users and employees.
• Recruiting, onboarding and supporting new care staff.
• Producing and managing staffing rotas to meet service demands.
• Supporting business development and identifying opportunities for growth.
• Ensuring compliance with regulatory, operational and health & safety requirements.
• Participating in on-call duties and responding to operational emergencies when required.
• Providing hands-on care support during periods of staff shortage where necessary.
• Building positive relationships with commissioners, stakeholders, customers and colleagues.
• Working collaboratively across departments to deliver excellent outcomes; and
• Supporting the ongoing development and performance of the care team.

Skills

Supervisory experience

Leadership

Organisational skills

Communication skills

Regulatory knowledge

Commercial awareness

Education

NVQ/QCF Level 3 in Health and Social Care

Level 5 Health and Social Care (desirable)

Job description

Monday to Friday, 37.5 Hours Per Week

On-Call and Weekend Availability Required When Necessary

What if your next role allowed you to lead, inspire and make a real difference every day?

At ICare Group, we are more than just a care provider. We are a community-focused organisation dedicated to helping people live independently, safely and comfortably in their own homes.

We're looking for an experienced, motivated and compassionate Assistant Care Manager to support the delivery of outstanding domiciliary care services and extra care services from our Wirral office, while helping drive the success and growth of the branch.

In addition to supporting our domiciliary care operations, you will also provide operational support and oversight to our Assisted Living Facility when required, ensuring the delivery of safe, effective and person-centred care across both services.

If you're passionate about high-quality care, leading teams and making a positive impact in your local community, we'd love to hear from you., As an Assistant Care Manager, you will play a key role in supporting the Registered Care Manager in ensuring the branch operates effectively, efficiently and delivers exceptional standards of care.

Your responsibilities will include:

• Supporting the day-to-day management and coordination of the branch,
• Ensuring high-quality domiciliary care is delivered to service users,
• Maintaining accurate records, reports and documentation,
• Managing and investigating complaints from service users and employees,
• Recruiting, onboarding and supporting new care staff,
• Producing and managing staffing rotas to meet service demands,
• Supporting business development and identifying opportunities for growth,
• Ensuring compliance with regulatory, operational and health & safety requirements,
• Participating in on-call duties and responding to operational emergencies when required,
• Providing hands-on care support during periods of staff shortage where necessary,
• Building positive relationships with commissioners, stakeholders, customers and colleagues,
• Working collaboratively across departments to deliver excellent outcomes; and
• Supporting the ongoing development and performance of the care team.

Most importantly, you'll help ensure people receive safe, compassionate and person-centred care every day.

Qualifications

• Have previous experience in a supervisory or management role within domiciliary care
• Hold an NVQ/QCF Level 3 in Health and Social Care
• Hold a full UK driving licence
• Have access to your own vehicle
• Hold, or be willing to obtain, business-use motor insurance
• Be willing to undertake enhanced DBS clearance
• Be able to participate in on-call duties and provide operational support when required
• A Level 5 qualification in Health and Social Care, or working towards one, is desirable.

We're interested in people who are:

• Experienced within domiciliary care management or supervision
• Confident leaders who can motivate, develop and support teams
• Highly organised and able to manage multiple priorities effectively
• Excellent communicators with strong relationship-building skills
• Knowledgeable about operational compliance and care sector regulations
• Commercially aware with a proactive approach to business growth
• Flexible and willing to support the service where needed
• Committed to delivering exceptional care and customer service
• Professional, reliable and solutions-focused
• Previous experience producing staff rotas, managing recruitment processes and supporting operational performance is highly desirable.

• £15.45 per hour
• Mileage allowance
• Weekly pay
• Pension scheme
• Blue Light Card reimbursement
• Employee Assistance Programme
• Dedicated People and Wellbeing Team
• Quarterly and Annual Carer Awards
• Career progression and development opportunities
• Supportive and collaborative management team
• The opportunity to contribute to a growing, values-led care organisation
• The chance to support ICare's sustainability commitments and Net Zero ambitions
• A Career That Matters
• This role is about more than managing a service.
• You'll be supporting care professionals, developing high-performing teams, driving service quality and ensuring people can continue living safely and independently within their own homes.
• Every decision you make will help shape positive outcomes for the people we support, their families and the wider community.
• Join ICare Group and help lead a team that truly changes lives.