Assistant Business Manager

Inside Lvmh; Leeds; On-site; GBP 28,000 - 40,000; Full time

Job summary

Parfums Christian Dior in Leeds is seeking an enthusiastic Assistant Business Manager to drive sales across makeup, skincare and fragrance, coaching a team of Beauty Consultants to deliver a personalized luxury service.

You will collaborate with cross-functional partners to uphold the Dior brand image, set ambitious targets, and grow the business through events and customer engagement.

Qualifications

• 3 years’ experience in luxury beauty retail.
• Soft skills aligned with Dior values: ambition, customer focus and teamwork.
• Excellent product knowledge in makeup, skincare and fragrance.
• Strong leadership and coaching abilities to drive sales.

Responsibilities

• Set targets for all team members in line with company expectations.
• Proactively sell Parfums Christian Dior products and provide a luxury standard of service.
• Lead and coach your team to ensure targets are met or exceeded.
• Proactively link sell across product categories to increase ATV and ATU.
• Educate and train team members on Dior products and history.
• Manage stock levels in partnership with the Area Manager.
• Grow business through events, appointments and follow-up bookings.
• Maintain luxury brand image and complete administrative tasks.

Skills

Sales leadership

Customer service

Team leadership

Product knowledge

Link selling

Job description

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

Within theRetaildepartment, theAssistant Business Manageris responsible foractively driving and increasing business, encouraging all Beauty Consultants to achieve their sales targets, and ensuring all clients receive a personalized luxury service.

This role is crucial forachieving sales goals across make-up, skincare, and fragrance, leading and coaching a team of Beauty Consultants, and maintaining the luxury brand image.The holder of this position will work closely with various functional partners, includingBusiness Manager, Beauty Department Manager, Counter team, Parfums Christian Dior clients, Area Managers, Department store colleagues, Retail Managers, Department store Managers, RMAs, and Department store HR Departments.

Job responsabilities

JOB RESPONSIBILITIES: Day-to-Day Missions

• To set targetsfor all Team Members in line with Company expectations.
• To pro-actively sellParfums Christian Dior products and provide a luxury standard of service to customers.
• To lead and coachyour team to ensure all Team Members, along with yourself, are aware of and achieve or exceed sales targets.
• To pro-actively link sellacross product categories, to increase average transaction value (ATV) and average transaction units (ATU).

Service:

• To educate and trainTeam Members on the use and history of Parfums Christian Dior products.
• To be knowledgeableon all Parfums Christian Dior products and be able to propose personalized products to clients and confidently and appropriately overcome any objections.
• Demonstrateproducts on clients by means of flash make-overs and confidently explain the benefits of each product.
• To initiate contactwith customers and welcome them both on counter and through traffic stopping.
• Management:
• To proactively manageall Team Members, identifying coaching and development opportunities and support with training and guidance.
• To managestock levels, working in partnership with the Area Manager to ensure that there are sufficient levels.
• To proactively growyour business through events, appointments and return bookings.
• To ensureall operational and administrative tasks are complete and to the best of your ability.

General:

• To participatein merchandise management and ensure that it is in line with Corporate guidelines.
• To adhereto all Company procedures and policies, as outlined in the employee handbook.
• To buildrelationships with store management and adhere to all store policies and procedures.
• To carry outany additional duties as directed by the management team.

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

Profile

Ideally, you would have 3 years’ experience in lthe luxury beauty domain.

Soft Skills (aligned with Parfums Christian Dior values):

• An entrepreneur: constantly seeking opportunities to develop and grow your business through events and gain new sales.
• Lead with Audacity:
  • Tenacious: willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
  • Self-confident: able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
• Craft Together with Joy:
  • Excellent communication skills: able to identify key items that would suit the customers’ needs.
• Excel for Ultimate Luxury:
  • Organised: able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs.
  • Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior.

Hard Skills:

• Expertise in make-up, skincare, and fragrance.
• Sales Target Setting and Achievement: Ability to set targets for team members and proactively achieve/exceed sales targets.
• Team Leadership and Coaching: Strong ability to lead, coach, and develop team members.
• Proactive Selling and Link Selling: Demonstrated skills in proactive selling across product categories to increase ATV and ATU.
• Product Knowledge and Education: Deep knowledge of Parfums Christian Dior products, their use, and history, with the ability to educate others.
• Client Consultation and Objection Handling: Proficiency in proposing personalized products and confidently overcoming objections.
• Product Demonstration: Ability to perform flash make-overs and explain product benefits.
• Stock Management: Experience in managing stock levels in partnership with Area Managers.
• Business Growth through Events: Proven ability to proactively grow business through events, appointments, and return bookings.
• Operational and Administrative Task Management: Ability to ensure all tasks are complete and to a high standard.
• Merchandise Management: Ensuring visual merchandising is in line with corporate guidelines.
• Cosmetics and make-up application knowledge.

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

1) Soft and Hard Skills you will develop in this role.

• Leadership
• People Management
• Communication

2) Potential Career Path from this role

• Business Manager, retail management