Assistant Building Manager

Bellrock Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Assistant Building Manager, where your role is vital in ensuring safety, maintenance, and a welcoming environment for all occupants. In this dynamic position, you will oversee building operations, engage with tenants, and contribute to sustainability initiatives. Your leadership and customer service skills will shine as you coordinate improvements and maintain high service standards. This is an exciting opportunity to be part of a team that values innovation and inclusivity while providing a comprehensive benefits package to support your career growth and well-being.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance program

Enhanced maternity and paternity leave

Cycle to work scheme

Holiday purchase scheme

Healthcare Cashplan

Virtual GP

Qualifications

• Experience in customer service and management is essential.
• Strong communication and leadership skills are crucial for this role.

Responsibilities

• Oversee safety and maintenance of the property, ensuring compliance with regulations.
• Drive occupier engagement through events and initiatives.

Skills

Critical Thinking

Problem Solving

Detail Oriented

Customer Service Experience

Management Experience

Strong Leadership Skills

Maintenance Experience

Understanding of Building Codes and Safety Regulations

Ability to Set and Meet Goals

Results Oriented Behavior

On-the-Job Experience

Strong Written and Oral Communication Skills

Health and Safety Qualifications

Tools

Concerto software

BMS software

Compliance software

Job description

Assistant Building Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but with peace of mind. We unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll have everything you need to be your best at work - because our people are the heart of our business.

We now have an exciting opportunity to manage all building requirements through the guidance of the Service Delivery Manager. The role requires an energetic, friendly, customer service-focused individual to operate from the building management office / Front of house areas Monday – Friday.

Assistant Building Manager Job Purpose:

Overseeing the safety and maintenance and ensuring that this property follows all applicable regulations. Recommending and coordinating improvements to the property as needed to ensure a safe, functional, and appealing space. Become an integral part of the site’s management team along with the Asset Manager, Property Manager, and Service Delivery Manager. Due to the site's prominence, the Assistant Building Manager needs to be comfortable presenting at a high-level client and occupier facing.

Assistant Building Manager Concierge:

Service Orientation - Actively looking for ways to help people, provide knowledge of the building to occupiers, and make the space as attractive as possible for all building users. To assist with social awareness and encourage the use of facilities and engage in local events to help inspire and coordinate occupier’s wellbeing and health through the use of facilities internally and externally with the support of the Front of House organization.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Every role plays a part in driving us further. And everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.

As an Assistant Building Manager with Bellrock, you’ll do it by…

• Maintaining a safe environment with proper lighting, signage, and disability access
• Instilling a high-performance culture within the on-site team
• Driving occupier engagement and feedback through events and initiatives
• Organizing events with support from the front of house team along with engaging with local schools and charities
• Utilizing onsite IEQ’s and BMS software to proactively monitor comfort, air quality, and energy usage
• Drafting and updating emergency plans and evacuation procedures
• Overseeing security, fire prevention, and other safety systems
• Scheduling regular building maintenance and cleaning services and ensuring service standards are exceptional
• Supporting sustainability initiatives and being passionate about Net Zero ambitions
• Contacting professionals for fabric repairs as needed
• Ensuring that occupants are provided with proper working utilities
• Monitoring building maintenance budgets through Concerto software
• Arranging for building improvements using Asset Operating Plans along with using initiative to offer further suggestions for improvements
• Overseeing contractors and inspecting completed jobs using Safe Systems of Work
• Supervising grounds staff and nurturing behaviors
• Hiring contractors as needed to maintain, repair, or improve the property
• Providing training for building employees as needed
• Evaluating employee performance and providing direction, correction, or additional training to ensure proper maintenance of the building
• Scheduling contractors and employees to match the building functionality
• Resolving complaints, problems, and requests from building tenants through clear communication and occupier meetings
• Assisting with emergency response and evacuations
• Assisting in maintaining records of compliance through compliance software
• Inspecting the building frequently for signs of damage or wear
• Conducting H&S Audits and risk assessments on contractors
• Being the concierge for all visitors and having local knowledge of surrounding areas
• Monitoring expenditure and completing service charge reconciliations

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Assistant Building Manager, you’ll need…

• Critical Thinking
• Problem Solving
• Detail Oriented
• Customer Service Experience
• Management Experience
• Strong Leadership Skills
• Maintenance Experience
• Understanding of Building Codes and Safety Regulations
• Ability to Set and Meet Goals
• Results Oriented Behavior
• On-the-Job Experience
• Strong Written and Oral Communication Skills
• Health and Safety Qualifications

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from London across sites Monday to Friday 8:30 am to 5:00 pm with an hour for lunch break.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity, and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

If you join us, you’ll find an inclusive workplace that recognizes your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing, as well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. If you’re ready to start your career journey with Bellrock, we’re ready to welcome you. Apply today.