Assistant Branch Manager - Kentish Town

Scrivens Opticians & Hearing Care; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discounts

28 days leave (pro-rata)

Bonus scheme

Career development

Job summary

Scrivens Opticians & Hearing Care is seeking an Assistant Branch Manager to lead a dedicated team, drive branch performance, and uphold exceptional customer service and clinical standards.

The role is full-time, with Sunday work included, and involves managing daily operations, coaching staff, and supporting marketing initiatives within a retail/healthcare setting.

Qualifications

• Experience in retail or healthcare, ideally optical or audiology.
• Strong background in customer service and sales.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist in managing daily branch operations and ensure efficient service.
• Motivate team to achieve individual and branch sales targets for optical and hearing products.
• Deliver outstanding customer service with professionalism and empathy.
• Assist in staff training, coaching and performance management.
• Manage stock levels, merchandising and branch presentation to company standards.
• Coordinate local marketing initiatives and promotions.
• Step in as acting Branch Manager when required (opening/closing).

Skills

Customer service

Sales

Leadership

Interpersonal skills

Tools

POS systems

Job description

About The Role

As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.

About The Role

As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.

This is a full time role to include every Sunday.

Responsibilities

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service
• Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy
• Assist in staff training, coaching, and performance management
• Manage stock levels, merchandising, and branch presentation to company standards
• Help coordinate local marketing initiatives and promotional campaigns
• Step in as acting Branch Manager when required, including opening and closing the branch

What we’re looking for

We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.

What We Offer

• Competitive salary and bonus scheme
• Career development opportunities and structured training
• Staff discounts on optical and hearing products
• Supportive and inclusive team environment
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme