Assistant Branch Manager - Bilston

Scrivens Opticians & Hearing Care; Bilston; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme

Staff discounts on optical and hearing

Job summary

Scrivens Opticians & Hearing Care is seeking an Assistant Branch Manager in Bilston to lead a dedicated team, drive branch performance, and uphold exceptional customer care. You will support the Branch Manager, manage day-to-day operations, and help achieve sales targets for optical and hearing products.

The role emphasizes staff development, outstanding customer service, and effective merchandising, with opportunities for career growth within a supportive team environment.

Qualifications

• Experience in retail or healthcare, ideally optical or audiology.
• Strong customer service and sales background.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage daily branch operations and ensure smooth service.
• Motivate and support the team to hit sales targets for optical and hearing products.
• Deliver outstanding customer service with professionalism and empathy.
• Assist in staff training, coaching, and performance management.
• Oversee stock levels, merchandising, and branch presentation to company standards.
• Coordinate local marketing initiatives and promotional campaigns.
• Act as Branch Manager when required, including opening/closing the branch.

Skills

Customer service

Sales

Team leadership

Interpersonal skills

Communication

Organized

Reliability

IT literacy

POS familiarity

Job description

About The Role

As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.

About The Role

As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.

Responsibilities

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service
• Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy
• Assist in staff training, coaching, and performance management
• Manage stock levels, merchandising, and branch presentation to company standards
• Help coordinate local marketing initiatives and promotional campaigns
• Step in as acting Branch Manager when required, including opening and closing the branch

What we’re looking for

We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.

What We Offer

• Competitive salary and bonus scheme
• Career development opportunities and structured training
• Staff discounts on optical and hearing products
• Supportive and inclusive team environment
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme