Assistant Branch Manager - Bolton

Scrivens Opticians & Hearing Care; Bolton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Career development

Staff discounts

Inclusive team environment

28 days leave

Staff discount on products

Job summary

Scrivens Opticians & Hearing Care in Bolton is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team. You will drive branch performance, deliver exceptional customer service and ensure operational excellence.

You will motivate staff to achieve sales targets for optical and hearing products, manage day-to-day operations, and help coordinate local marketing initiatives while upholding high standards of care and presentation.

Qualifications

• Experience in retail or healthcare, preferably optical or audiology
• Strong customer service and sales background
• Excellent interpersonal and communication skills
• Ability to lead, motivate and support a team
• Organised, reliable and able to work under pressure
• Basic IT skills and familiarity with POS systems

Responsibilities

• Assist in managing daily branch operations to ensure smooth service
• Motivate and develop the team to meet sales targets for optical and hearing products
• Deliver outstanding customer service with professionalism and empathy
• Assist in staff training, coaching and performance management
• Manage stock, merchandising and branch presentation to company standards
• Coordinate local marketing initiatives and promotions
• Act as Branch Manager when required (opening/closing the branch)

Skills

Retail experience

Healthcare background

Customer service

Sales targets

Leadership

Interpersonal skills

Organised

POS systems

Tools

POS systems

Job description

As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.

Responsibilities

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service
• Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy
• Assist in staff training, coaching, and performance management
• Manage stock levels, merchandising, and branch presentation to company standards
• Help coordinate local marketing initiatives and promotional campaigns
• Step in as acting Branch Manager when required, including opening and closing the branch

What we’re looking for

We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.

What we offer

• Competitive salary and bonus scheme
• Career development opportunities and structured training
• Staff discounts on optical and hearing products
• Supportive and inclusive team environment
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme