Assistant Branch Manager — Customer-Centric Leader

STARK Group; Paignton; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Staff discount

Life assurance

34 days holiday (incl. bank holidays)

Discretionary bonus

Retailer discounts

Job summary

Jewson in Paignton is seeking an Assistant Branch Manager who is passionate about great service. You will lead the team, deepen customer relationships, and drive sales while ensuring safety and stock control. The role combines customer contact with operational oversight in a busy building materials branch.

You will work closely with the Branch Manager, develop product knowledge, and use in-house systems to manage orders, deliveries, and stock. A proactive, service-driven approach is essential.

Qualifications

• Proven background in Sales with a strong track record of exceeding sales targets.
• Strong communication to be able to provide great customer service.
• A passion for customer service.
• An ability to build, develop and maintain relationships.
• Industry experience / knowledge of building materials would be advantageous.

Responsibilities

• Act as first line support to the Branch Manager to lead and support the team to deliver success.
• Get to know our product lines and services in order to make the most of all customer interactions.
• Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
• Get to know the local market to support plans for sales growth.
• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
• Maintain stock levels, carrying out regular stock counts.
• Lead your team to make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work.

Skills

Sales targets

Customer service

Communication

Relationship building

Building materials knowledge

Job description

Jewson in Paignton is seeking an Assistant Branch Manager who is passionate about great service. You will lead the team, deepen customer relationships, and drive sales while ensuring safety and stock control. The role combines customer contact with operational oversight in a busy building materials branch.

You will work closely with the Branch Manager, develop product knowledge, and use in-house systems to manage orders, deliveries, and stock. A proactive, service-driven approach is essential.