Assistant Branch Manager

First Military Recruitment Ltd; West of England; On-site; GBP 29,000 - 35,000; Full time

Job summary

First Military Recruitment Ltd is recruiting on behalf of our client for an Assistant Branch Manager role in the Bristol area. The position offers a base salary of £32,000 plus a bonus and opportunities for progression within a rapidly expanding retail business.

Based at Cribbs Causeway, Bristol, you will support the Manager in leading staff, developing skills, and driving the customer experience. The role involves stock control, promotions, and close adherence to company procedures.

Qualifications

• Experience in retail or trade customer environments.
• Ability to lead and motivate store staff.
• Strong communication and stakeholder management.
• Proactive problem solving and planning.

Responsibilities

• Open and close the branch on time and record attendance.
• Support the Manager in leading staff and developing skills.
• Ensure CRM processes are used to log calls, prospects and activities.
• Assist in securing new customers and progressing them through the CRM prospect process.
• Contribute to the monthly Balanced Scorecard and business reviews.
• Support stock management, promotions, and store procedures.

Skills

Customer service

Leadership

Team management

CRM familiarity

Sales & cross-selling

Job description

JR330 - Assistant Branch Manager

Location: Cribbs Causeway, Bristol

Salary: £32,000 + Bonus

First Military Recruitment are currently recruiting for an Assistant Branch Manager on behalf of our clients based in Swindon. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement.

Duties and Responsibilities

• Ensure branch is opened and closed on time. Record absence in the correct manner.
• Support the Manager with leading the direction and motivation of staff being aware of issues and proposing solutions to improve
• Support the Manager to ensure business development phone calls are conducted and logged using CRM
• Support the Manager to ensure new customers (prospects) are acquired and taken through prospect process using CRM
• Ensure thorough understanding and contribution to monthly Balanced Scorecard
• Respond promptly to any out of hours call outs, managing holiday & store closures appropriately
• Ensure strong working procedures are followed within store to ensure branch runs efficiently - eg. filing to be completed at the end of the day/ action plan created
• Perform first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages
• Support the Manager in development of staff skills including product and sales training. Identify areas for improvement and lead their personal development using all resources available
• Ensure all customers are greeted on arrival and approached at an appropriate moment to identify their needs and solutions are suggested enthusiastically
• Support the Manager to ensure staff deliver company's vision for the store and customer experience
• Ensure all staff actively participate in company promotions
• Support the manager in preparation and execution of yearly stock take
• Ensure PPI is conducted and discrepancies are thoroughly investigated
• Attend and actively contribute to Assistant Managers' meetings throughout the year
• Ensure both current and redundant paperwork is filed and stored safely and logically so that documents can be readily retrieved (complying with PCI DSS obligations)
• Ensure staff maintain a satisfactory level of appearance and personal hygiene
• Implement Company Health and Safety policy and ensure continued compliance
• Ensure all safe working practices are followed and all checks are completed thoroughly and promptly
• Support the Manager in ensuring the swift and well merchandised roll out of new product into store
• Be able to lead product demonstrations or training when required
• Be able to undertake weekly buildings inspections & report defects promptly
• Manage contractors when on site, ensuring compliance with any health and safety procedures

Skills and Qualifications

• Ability to maintain productive working relationships with colleagues, suppliers and customers.
• Ability to remain calm and focused when under pressure.
• Using your own initiative (recommending various products, cross-selling etc.)
• A friendly and outgoing personality.
• Experience of dealing with both retail and trade customers advantageous but not necessarily required.
• Experience of working in a team leading position desirable

Location: Cribbs Causeway, Bristol

Salary: £32,000 + Bonus