Assistant Branch Manager

Elliotts UK; Totton; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Profit share

Wellbeing support

Enhanced parental pay

Holiday entitlement

Training opportunities

Staff discounts

Christmas hamper

Pizza on us

Company pension

Job summary

Elliotts UK in Totton is seeking an Assistant Branch Manager to work with the Branch Manager, lead from the front, manage quotes, materials and orders, and ensure the team delivers on time and in full.

You’ll be a confident people leader who motivates, coaches and supports colleagues, grows the branch’s sales ledger by nurturing existing accounts and pursuing new business, and keeps an eye on profitability, stock levels and safety.

Qualifications

• Experience in leadership or supervisory roles within a branch or retail environment.
• Ability to motivate and coach team members and lead by example.
• Strong focus on delivering high standards of customer service.

Responsibilities

• Step up to run the branch in the Branch Manager's absence and maintain standards.
• Lead quotes, materials and orders while ensuring on-time delivery.
• Develop and grow branch sales by nurturing existing accounts and winning new business.

Job description

Job type: Full time

Location: Totton

Hours: 40 hours per week

Salary: £30,000 - £35,000

About Elliotts

Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.

We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.

The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people.

Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.

The Role

As Assistant Branch Manager, you’ll work alongside the Branch Manager to run the branch and drive its growth. You’ll lead from the front, taking charge of quotes, materials and orders, and making sure the team delivers on time and in full, every time. When the Branch Manager is away, you’ll step up and run things yourself.

We’re looking for someone who’s brilliant with people, takes real pride in their work, and brings out the best in the team around them.

We’ll need you to:

• Step up and run the branch when the Branch Manager is away, keeping standards high and the team on track
• Be a confident leader who can motivate, coach and support colleagues, and set a good example
• Help grow the branch’s sales ledger, both by building on existing accounts and by pursuing new business, and create a proactive, sales-focused culture
• Keep a close eye on branch performance, including sales targets, margins, stock levels and order accuracy, challenging costs to maximise profitability
• Take ownership of branch operations, including health and safety, vehicle management, key holding, merchandising, stock control and ordering
• Deliver high standards of customer service face to face and over the phone, and support in all areas of the branch as needed

Ideally, you’ll already have experience with our products, but we’ll put training in place to support the right person.

This is a fantastic opportunity for a natural leader who makes a strong first impression to take the next step in their career. You’ll be joining a supportive team and a family-run business that goes the extra mile for its customers.

Who are you?

At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours:

• Friendly
• Enthusiastic
• Professional
• Interested
• Attentive
• Helpful

What’s in it for me?

• Annual profit share scheme
• 24/7 wellbeing support
• Enhanced Maternity and Paternity pay
• 22 days holiday + bank holidays
• Unlimited training
• Staff discounts
• Christmas Hamper
• Monthly Pizza on us
• Company pension