Assistant Branch Manager

Huws Gray Limited; Stanwell; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

A strong annual leave allowance

Company bonus scheme

Contributory pension and life cover

Discounts on high street retailers, &c

Colleague discount across group brands

Travel discounts

Training and development programmes

Job summary

Huws Gray Limited is seeking an Assistant Branch Manager for the Heathrow branch. This hands-on role supports the Branch Manager to run the branch safely, smoothly and to a high standard each day.

You will act as the main contact, lead the branch in the Manager's absence, coach colleagues, and drive customer service, compliance, and profitability while ensuring safe working practices.

Qualifications

• Experience in a customer-facing, operational, or sales environment.
• Hands-on approach with a focus on standards and safety.
• Willingness to support others and take responsibility.

Responsibilities

• Support the Branch Manager in the day-to-day running of the branch.
• Act as the main contact and lead the branch when the Branch Manager is away.
• Lead by example to deliver high standards of customer service.
• Ensure branch procedures, systems, and ways of working are followed.
• Be a visible role model for health, safety, and compliance.
• Support, coach, and motivate colleagues.
• Help build strong customer relationships and resolve issues professionally.
• Take practical action to support branch performance, efficiency, and profitability.
• Confidence to support and lead a team on a day-to-day basis.
• Hands-on approach and strong focus on standards and safety.
• Good communication skills and the ability to stay calm under pressure.
• Willingness to support others and take responsibility when needed.

Job description

We're now looking for an Assistant Branch Manager to join the team at our Heathrow branch. This is a key operational role, supporting the Branch Manager and helping ensure the branch runs safely, smoothly, and to a high standard every day. What you'll be doing:

• Supporting the Branch Manager in the day-to-day running of the branch
• Acting as the main point of contact and leading the branch when the Branch Manager is away
• Leading by example to deliver high standards of customer service
• Making sure branch procedures, systems, and ways of working are followed
• Being a visible role model for health, safety, and compliance
• Supporting, coaching, and motivating colleagues
• Helping build strong customer relationships and resolving issues professionally
• Taking practical action to support branch performance, efficiency, and profitability
• Experience in a customer-facing, operational, or sales environment
• Confidence to support and lead a team on a day-to-day basis
• A hands‑on approach and a strong focus on standards and safety
• Good communication skills and the ability to stay calm under pressure
• A willingness to support others and take responsibility when needed

Previous experience in a builders' merchant or a supervisory role is an advantage, but it's not essential - we'll support you with the training you need to succeed.

Flexible working We're happy to explore flexible working options. Feel free to talk to us about this during the interview process. While we may not be able to meet every request, we'll always listen with an open mind - and there's no judgement in asking.

At Huws Gray, we believe a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers. We're proud to be an equal opportunities employer and are committed to creating a respectful and inclusive workplace, whether you're based in one of our branches, on the road, or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.

INDMAN

We believe great work should be recognised and rewarded. You can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms, and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth