Branch Performance Lead — Customer Success & Growth

Huws Gray Group.; Stanwell; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Bonus scheme

Pension & life assurance

Discounts

Colleague discount

Travel discounts

Training & development

Qualifications support

Job summary

Huws Gray Group in Heathrow is looking for an Assistant Branch Manager who will support the Branch Manager in daily operations, ensuring safe, efficient, and high-standard service.

You'll lead a team, be the main contact when the manager is away, and model strong customer service, health and safety practices. Experience in a customer-facing or sales environment helps, with training provided for progression and flexible working options.

Qualifications

• Experience in a customer-facing, operational, or sales environment.
• Confidence to support and lead a team on a day-to-day basis
• A hands-on approach and a strong focus on standards and safety
• Good communication skills and the ability to stay calm under pressure
• A willingness to support others and take responsibility when needed

Responsibilities

• Supporting the Branch Manager in the day-to-day running of the branch
• Acting as the main point of contact and leading the branch when the Branch Manager is away
• Leading by example to deliver high standards of customer service
• Making sure branch procedures, systems, and ways of working are followed
• Being a visible role model for health, safety, and compliance
• Supporting, coaching, and motivating colleagues
• Helping build strong customer relationships and resolving issues professionally
• Taking practical action to support branch performance, efficiency, and profitability

Skills

Customer-facing

Team leadership

Health & safety

Communication

Flexibility

Job description

Huws Gray Group in Heathrow is looking for an Assistant Branch Manager who will support the Branch Manager in daily operations, ensuring safe, efficient, and high-standard service.

You'll lead a team, be the main contact when the manager is away, and model strong customer service, health and safety practices. Experience in a customer-facing or sales environment helps, with training provided for progression and flexible working options.