Assistant Branch Manager

LBS Builders Merchants Limited; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Profit Share Bonus

Online discount portal

Employee Care Helpline

Digital GP access

Staff discount scheme

Death in Service benefit

Formal training and career progression

Job summary

LBS Builders Merchants Limited in Cardiff is seeking a proactive Assistant Branch Manager to support the Branch Manager in daily operations and drive performance across sales, customer service, finance and compliance.

This hands-on role emphasizes developing the team, maintaining strong customer relationships, and delivering excellent service while monitoring market trends and working to improve profitability. The salary is based on experience and the position offers career progression.

Qualifications

• Experience in a trade, retail or distribution environment is preferred.
• Strong leadership qualities with the ability to motivate and guide a team.
• Commercial awareness with a focus on achieving branch targets.
• Excellent communication and customer service skills.
• Organised, adaptable, and solution focused.
• Willingness to take initiative and step up when needed.

Responsibilities

• Supporting and deputising for the Branch Manager in day‑to‑day operations.
• Assisting in identifying process improvements and implementing efficiencies.
• Building strong relationships with customers and suppliers.
• Supporting sales activity by identifying opportunities, advising customers, and delivering excellent service.
• Monitoring local market trends and competitor activity.
• Assisting with achieving financial targets and improving profitability.
• Playing a key part in team leadership, including staff development, motivation, and performance.
• Ensuring high standards of health & safety across the branch.

Skills

Team leadership

Customer service

Sales support

Health & safety

Job description

Location: Cardiff
We’re on the lookout for a proactive and driven Assistant Branch Manager to join our team and play a key role in the smooth and successful running of our branch.

Location: Cardiff
We’re on the lookout for a proactive and driven Assistant Branch Manager to join our team and play a key role in the smooth and successful running of our branch.

Working closely with the Branch Manager, you’ll provide vital support across all operational areas of the business—from sales and customer service to finance, team leadership, and compliance. This is a hands‑on, varied role where you’ll have the chance to make a real impact on performance, customer relationships, and commercial outcomes.

What you’ll be doing:

• Supporting and deputising for the Branch Manager in day‑to‑day operations.
• Assisting in identifying process improvements and implementing efficiencies.
• Building strong relationships with customers and suppliers.
• Supporting sales activity by identifying opportunities, advising customers, and delivering excellent service.
• Monitoring local market trends and competitor activity.
• Assisting with achieving financial targets and improving profitability.
• Playing a key part in team leadership, including staff development, motivation, and performance.
• Ensuring high standards of health & safety across the branch.

What we’re looking for:

• Experience in a trade, retail or distribution environment is preferred.
• Strong leadership qualities and the ability to motivate and guide a team.
• Commercial awareness with a focus on achieving branch targets.
• Excellent communication and customer service skills.
• Organised, adaptable, and solution focused.
• Willingness to take initiative and step up when needed.

Why join us?

This is a fantastic opportunity to take the next step in your career and gain valuable management experience. You’ll be joining a supportive team and a business that values growth, development, and success.

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work: An average of 40.75 hours per week, Monday to Friday between 7.30am - 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: Depending on experience