Assistant Administrator - Access to Health Records

NHS; Folkestone; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity for an Assistant Administrator in the Access to Health Records team at a leading NHS trust in Folkestone. The role focuses on service delivery and patient care, requiring strong communication and organizational skills. The successful candidate will work in a supportive environment, contributing to the health and well-being of the community.

Benefits

Flexible working

Qualifications

• Basic numeracy and literacy skills required.
• Willingness to work towards NVQ2.

Responsibilities

• Support teams with Access to Records duties.
• Handle internal and external inquiries.

Skills

Communication

Organizational Skills

Attention to Detail

Team Experience

Customer Interaction

Education

NVQ2

Job description

Go back East Kent Hospitals University NHS Foundation Trust

Assistant Administrator - Access to Health Records

The closing date is 20 May 2025

Exciting opportunities have arisen within the Access to Health Records team. These 2 roles will be based at the Royal Victoria Hospital, Folkestone.

Our team is focused on service delivery and patient care. We are looking for individuals who are self-motivated with a genuine desire to provide gold standard care at every level.

The successful applicant will join a highly motivated and effective team dedicated to prioritizing patient care.

The Access to Health Records team operates from 08:30 am to 4:30 pm, Monday to Friday.

Main duties of the job

This post may support one or more teams (medical or non-medical).

To be aware of the confidential nature of work and maintain strict confidence when dealing with patients, staff, and other health service business.

To carry out all Access to Records duties in compliance with departmental targets, the Health Records Operational Policy, the Data Protection Act, and the Access to Health Records Act 1990.

To handle internal and external telephone inquiries.

The role will include keyboard skills, data inputting, moderate use of display screen equipment, and manual handling of healthcare records.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving around 700,000 people.

We are committed to improving community health through research and innovation, participating in clinical research studies and recruiting patients into research trials. Our Clinical Trials Unit is based at Queen Elizabeth The Queen Mother Hospital, Margate.

The Trust supports flexible working to help staff achieve a healthy work/life balance. Please speak with your recruiting manager for more information.

Applications should be written by the applicant. If AI tools are used, applications may be rejected as the document is an important part of the assessment. Support for applications is available for those with declared disabilities.

If a Certificate of Sponsorship is needed to work in the UK, it must be declared on the application. We can only sponsor candidates on a Skilled Worker Visa for roles at Band 5 and above.

Job responsibilities

Please access the full Job Description and Person Specification in the 'supporting documents' section below.

Person Specification

Qualifications and training

• Basic numeracy and literacy skills
• Willingness to work towards NVQ2

Skills and Experience

• Clear communication skills, both written and verbal
• Ability to multi-task effectively
• Courteous interaction with colleagues and stakeholders
• Attention to detail
• Good organizational skills to meet deadlines
• Experience in office work and customer interactions
• Team experience
• Proficiency in email use, calendar, and appointment management
• Ability to track information
• Experience in busy working environments
• Previous NHS experience

Governance

• Knowledge of the General Data Protection Act 2021 and the Access to Records Act 1990
• Ability to deliver work within timescales, maintain quality, and conduct audits

Personal/Professional Attributes

• Good interpersonal skills and effective communication
• Enthusiastic and committed to success

Other Requirements

• Upholds and models Trust Values
• Ability to work independently and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to identify any previous criminal convictions.

Employer name

East Kent Hospitals University NHS Foundation Trust