Assistant Account Manager

Midwich Limited; Diss; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Health Care

Life Cover

Shares Programme

Employee Assistance Programme (EAP)

Staff Purchase Scheme

Job summary

Midwich Limited is seeking an Assistant Account Manager to join our Managed Accounts Sales team in providing vital support to develop and close business opportunities while delivering a seamless customer experience.

You will work closely with Account Managers and external customers, handling enquiries, pricing, stock management, and maintaining accurate CRM records. This role offers growth within a dynamic AV/IT distribution environment.

Qualifications

• Office/administration experience.
• Customer service experience.
• Excellent communication skills.
• Relationship building and stakeholder management.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.
• Desire to learn and build a career in Sales.

Responsibilities

• Support the Account Manager and external Account Director with account activity.
• Respond to incoming customer enquiries by phone and email with timely, professional replies.
• Assist in resolving customer issues to maintain high satisfaction.
• Handle pricing and stock management under guidance of Account Manager/Director.
• Update customer records and interactions in CORE and other Midwich CRM systems.
• Process daily reports such as allocated not picked and back orders.
• Take ownership of specific customer relationships to build trust and loyalty.
• Identify opportunities to improve processes and customer experience.
• Develop strong product knowledge to support conversations and internal collaboration.
• Occasionally assist in order processing.
• Cover full Account Manager duties during short-term absences.
• Perform general admin duties to support the team.
• Participate in ad hoc projects as needed.

Skills

Office administration

Customer service

Communication

Relationship building

Organisational skills

Team collaboration

Sales mindset

Tools

Office 365

Job description

About Us Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips, and Panasonic to name a few and they demand effective marketing that delivers results through sales. Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director. As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

About the Role We are excited to offer a fantastic opportunity for a highly organised and sales-focused professional to join our dynamic Managed Accounts Sales team as an Assistant Account Manager. The new Assistant Account Manager will be working closely with our Account Manager’s and external customers to provide vital support in order to develop and close business opportunities, as well as providing a seamless customer experience.

What you will be doing in this role

• Supporting the Account Manager’s and external Account Director’s with account activity.
• Managing incoming customer enquiries via phone and email, ensuring timely and professional responses.
• Assisting in the resolution of customer issues to maintain high satisfaction levels.
• Handling pricing and stock management under the guidance of the Account Manager’s and external Account Director’s.
• Updating customer records and interactions in CORE and other Midwich CRM systems.
• Actioning daily reports, including “allocated not picked” and “back orders.”
• Taking ownership of specific customer relationships to build trust and loyalty.
• Proactively identifying opportunities to improve processes and customer experience.
• Developing strong product knowledge to support customer conversations and internal collaboration.
• Occasional order processing when required.
• Covering full Account Manager duties during short-term absences.
• Performing general administrative duties to support the team.
• Participating in ad hoc projects as needed.

What you will bring to the role

• Office / Administration experience.
• Customer Service experience.
• Great working knowledge of Office 365.
• Excellent communication skills.
• Relationship building, including engagement and management.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.
• A desire to learn and build a career within Sales.

Why you should work here

• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finder’s Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme

Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds.

Closing Date 31st August 2026