Asset Planning & Admin Lead (Hybrid)

We Manage Jobs(WMJobs); West Midlands; On-site; GBP 21,000 - 26,000; Full time

Job summary

Sandwell Council is seeking a Planning and Admin Officer to provide high-quality, customer-focused service within the Asset Management and Improvement team. You will monitor and plan using electronic work schedulers, raise purchase orders, manage records and support multiple teams including Fire Safety, Fleet, Premises and Health & Safety.

The role is 37 hours per week, hybrid with in-office attendance, and involves coordinating appointments, liaising with customers and stakeholders, and

Qualifications

• GCSE Grade C or above in English and Mathematics or equivalent qualification.
• Experience with ICT and scheduling systems.
• Strong communication and customer service skills.

Responsibilities

• Provide day-to-day administrative support and undertake general office duties within the Fire Safety, Fleet, Premises and Health & Safety teams.
• Support Managers, Senior Managers and Officers with technical and administrative activities.
• Contact customers and stakeholders to arrange, confirm and reschedule appointments.
• Coordinate and monitor appointments within operative diaries and electronic scheduling systems.
• Liaise with customers, operatives, contractors and stakeholders to ensure works and inspections are completed efficiently.
• Respond to telephone calls, emails and customer enquiries in a professional and timely manner.
• Meet and assist contractors attending site and ensure appropriate access arrangements are in place.
• Distribute, record and manage keys issued to contractors and visitors.
• Maintain accurate records, databases, spreadsheets and management information systems.
• Raise purchase orders and process invoices for payment.
• Keep customers and stakeholders informed of appointment changes, progress updates and service delivery matters.
• Demonstrate knowledge and experience to maintain, support and update relevant paperwork to the electronic work scheduler and asset management systems, liaising with the Line Manager with any updates/changes required.
• Demonstrate experience of using e-procurement systems to order materials from internal and external suppliers, plant/scaffolds etc., raise orders, pay invoices for contractors and raising/appointing post work inspection / independent reviewer as required
• To operate ICT systems, within a busy work environment, always adhering to the procedures and guidelines laid down.
• Experience of dealing with the public / various stakeholders in working environment.
• Experience of planning with electronic scheduler system
• Good Communication skills both written and verbally.
• Use of modern ICT systems

Skills

Administrative support

Customer service

Scheduling

Communication skills

ICT systems

Education

GCSE English & Maths

Tools

Electronic scheduling systems

e-procurement systems

Management information systems

Job description

Sandwell Council is seeking a Planning and Admin Officer to provide high-quality, customer-focused service within the Asset Management and Improvement team. You will monitor and plan using electronic work schedulers, raise purchase orders, manage records and support multiple teams including Fire Safety, Fleet, Premises and Health & Safety.

The role is 37 hours per week, hybrid with in-office attendance, and involves coordinating appointments, liaising with customers and stakeholders, and