Planning and Admin Officer

Sandwell Metropolitan Borough Council; Oldbury; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Salary sacrifice schemes for cars and…

Access to Local Government Pension...

Employee Benefits portal discounts

Generous annual leave entitlement

Job summary

Sandwell Metropolitan Borough Council invites applications for a Planning and Admin Officer within the Asset Management and Improvement team. The role focuses on providing a high-quality, customer-focused service, with procurement and scheduling responsibilities in a busy environment.

Hybr id working is offered with 3 days in-office attendance weekly, supporting multiple teams, maintaining records, and liaising with customers and contractors to ensure timely progress.

Qualifications

• Provide day-to-day administrative support across multiple teams.
• Liaise with customers and stakeholders to arrange appointments.
• Maintain accurate records and manage procurement tasks.

Responsibilities

• Provide day-to-day administrative support and undertake general office duties within the Fire Safety, Fleet, Premises and Health & Safety teams.
• Coordinate and monitor appointments within operative diaries and electronic scheduling systems.
• Raise purchase orders and process invoices for payment.
• Maintain records and management information systems.
• Liaise with customers and contractors to ensure works and inspections are completed efficiently.

Skills

Customer service

Scheduling coordination

Communication skills

Office administration

Education

GCSE English and Mathematics (or equivalent)

Tools

e-procurement systems

Electronic work scheduler

ICT systems

Job description

We have an exciting opportunity to join our dynamic Asset Management and Improvement team as a Planning and Admin Officer.

• We are looking for an enthusiastic person to provide a high quality, customer focused service for all customers of the Asset Management and Improvement service.
• Ensure the supply of all materials through procurement and systems management.
• To monitor and plan using electronic work schedulers for the efficient use of resources

Skills and Experience

• Provide day-to-day administrative support and undertake general office duties within the Fire Safety, Fleet, Premises and Health & Safety teams.
• Support Managers, Senior Managers and Officers with technical and administrative activities.
• Contact customers and stakeholders to arrange, confirm and reschedule appointments.
• Coordinate and monitor appointments within operative diaries and electronic scheduling systems.
• Liaise with customers, operatives, contractors and stakeholders to ensure works and inspections are completed efficiently.
• Respond to telephone calls, emails and customer enquiries in a professional and timely manner.
• Meet and assist contractors attending site and ensure appropriate access arrangements are in place.
• Distribute, record and manage keys issued to contractors and visitors.
• Maintain accurate records, databases, spreadsheets and management information systems.
• Raise purchase orders and process invoices for payment.
• Keep customers and stakeholders informed of appointment changes, progress updates and service delivery matters.
• Demonstrate knowledge and experience to maintain, support and update relevant paperwork to the electronic work scheduler and asset management systems, liaising with the Line Manager with any updates/changes required.
• Demonstrate experience of using e-procurement systems to order materials from internal and external suppliers, plant/scaffolds etc., raise orders, pay invoices for contractors and raising/appointing post work inspection / independent reviewer as required
• To operate ICT systems, within a busy work environment, always adhering to the procedures and guidelines laid down.
• Experience of dealing with the public / various stakeholders in working environment.
• Experience of planning with electronic scheduler system
• Good Communication skills both written and verbally.
• Use of modern ICT systems, 37 hours per week. This role is Hybrid, with a minimum of 3 days per week in-office attendance required, additional days working in the office may be required for business needs
  GCSE Grade C or above in English and Mathematics or equivalent qualification. Or to demonstrate experience and ability to perform the role.

Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation.

Our offer to you includes:

• Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
• Access to our Employee Benefits portal which includes discounts on a range of retail locations, gym membership and more!
• Salary sacrifice schemes for cars and bikes.
• Access to the Local Government Pension Scheme.