Asset Management Support Officer

North West Leicestershire District Council; Coalville; Ibrido; GBP 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

34 days holiday

LGPS employer contribution 22%

Training and development opportunities

Hybrid working (home and office)

Descrizione del lavoro

North West Leicestershire District Council is seeking an Asset Management Support Officer to join the Building Safety & Tenant Involvement Team. The role involves handling tenant enquiries by phone, scheduling repairs for council properties, and providing essential admin support to ensure smooth delivery of the repairs service.

You will receive training for diagnosing repairs and scheduling, must be customer-focused with strong communication, and be adept with IT and various software systems in

Competenze

• Customer-focused with excellent verbal and written communication.
• Good IT skills and ability to use a range of software systems.
• Ability to work in a busy team and under pressure.

Mansioni

• Answering telephone calls from council tenants and scheduling repairs.
• Assist with diagnosing repairs and scheduling both simple and complex jobs.
• Provide administrative support for delivery of repairs service.

Conoscenze

Customer-focused

Verbal communication

Written communication

IT skills

Software systems

Strumenti

General IT systems

Descrizione del lavoro

Asset Management Support Officer

An exciting opportunity has arisen within the Building Safety & Tenant Involvement Team. We now have a vacancy for the role of Asset Management Support Officer to work in our team .

The job involves responding to telephone calls from council tenants and the scheduling of repairs work to their council properties. You will be given training to help you with diagnosing repairs and scheduling both simple and more complex repairs. You will also be responsible for the administrative support functions needed for the successful delivery of the repairs service. We are looking for someone who is customer focused and has excellent verbal and written communication skills. You must be able to work as part of a busy team and work effectively under pressure. You will also need to have good IT skills and be able to effectively use a varying range of software systems.

• 36.25 hrs per week with a starting annual salary of £27,274
• Agile working scheme with a combination of home and office working
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 22% employer's contribution
• Employee benefits programme' including payback on medical, dental and optical expenses
• Continued training and development opportunities

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [e-mail] if you have any questions.

Closing Date: Sunday 29th November 2026