Asset Finance Account Manager – Hybrid

Consortium; Burton upon Trent; Hybrid; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Close Brothers Asset Finance is seeking a proactive Customer Service/Accounts support professional to progress finance applications, coordinate submissions, and liaise with Sales, Credit and Operations teams from Burton. The role emphasises accuracy, compliance, and timely customer outcomes.

You will support regional Sales teams, manage inquiries, and build strong relationships with customers and internal stakeholders, contributing to smooth deal progression in a hybrid working environment.

Qualifications

• Proven experience in customer service, relationship management or a related role.
• The ability to communicate with customers and colleagues at all levels of seniority.
• Proficiency in handling customer enquiries and resolving issues with a customer-centric approach.
• A strong attention to detail.
• Numerate and analytical ability.

Responsibilities

• Liaise with Credit and Operations functions plus customers, brokers and suppliers to solve proposal or deal documentation accuracy issues to enable timely customer outcomes
• Act as a brand ambassador, promoting our company’s values and maintaining a positive brand image at all times.
• Create or support the construction of inbound proposals and perform any initial due diligence activities required
• Engage with Customers, Brokers and Suppliers via telephone and email, providing outstanding support to address proposal related enquiries and to resolve issues
• Understand the team business strategy, vision/mission and personal contribution to it.
• Develop and maintain relationships with existing customers via telephone, emails, and on occasion face to face meetings.
• Understand and comply with standard operating procedures to meet the Group’s Conduct Risk policies and the expectations of our regulators

Skills

Customer service

Relationship management

Attention to detail

Communication

Tools

CRM software

Microsoft Office

Job description

Close Brothers Asset Finance is seeking a proactive Customer Service/Accounts support professional to progress finance applications, coordinate submissions, and liaise with Sales, Credit and Operations teams from Burton. The role emphasises accuracy, compliance, and timely customer outcomes.

You will support regional Sales teams, manage inquiries, and build strong relationships with customers and internal stakeholders, contributing to smooth deal progression in a hybrid working environment.