Asset Analyst

Better Days Recruitment; Horley; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Better Days Recruitment is seeking a proactive Asset Analyst to maintain asset data and support billing for a growing energy and data portfolio in Surrey. The role focuses on back-office tasks, reconciling meter databases, and resolving customer queries via email.

The ideal candidate will have an analytical mind, strong Excel skills, and experience in administration or customer service. Hybrid work is available, with two days in the office and three days from home, plus training in the initial

Qualifications

• Ideally degree educated, preferably a business related degree.
• Some work experience is essential, e.g. customer service/administration.
• Strong Excel skills and ability to learn more complex tasks in Excel.
• Confident with Word and Outlook and strong written/verbal communication.
• Analytical and numerical mindset with attention to accuracy.

Responsibilities

• Maintain asset data and ensure meter databases and industry registers are accurate through reporting and reconciliations.
• Track and recover meter assets removed from customers and support billing after installation.
• Provide front-line service for meter and network services via email-backed queries.
• Meet SLAs and KPIs per company procedures, and assist with monthly KPI reporting.

Skills

Excel

Analytical mind

Written and verbal communication

Problem solving

Administrative skills

Customer-focused approach

Organisational skills

Numerical skills

Strong attention to detail

Education

Degree in business or related field

Tools

Outlook

Word

Job description

Excellent opportunity to join a successful Energy and Data company as a permanent Asset Analyst The company is in Surrey. They are looking for an enthusiastic individual with an analytical mind to join a smaller, friendly but integral team within the business.

The main purpose of the role is to maintain the asset data that underpins the customer portfolio to maximize revenue and to resolve customer queries. This is mainly a back-office role, most of the customer queries are received by email, then it is the Asset Analysts job to provide a solid front-line service for the meter and network services.

Maintain the asset data and ensure the meter databases and industry registers are accurate through reporting and reconciliations. Track and recover meter assets that have been removed from customers. Maintain the network systems to ensure the growing portfolio and meter points are registered and included in billing following a meter being installed. Ensure service level agreements are being met and working to KPI’s according to company procedures.

The role would ideally suit a Graduate that is looking for more of an analytical, problem solving, administrative and numerical position where you can build a career within an exciting, growing organisation. You could also be working within a similar position and looking for your next challenge.

There is hybrid working available of two days in the office and three days working from home per week. More days in the office in the first few months for training. There may be occasional travel to other offices for team meetings, expenses will be covered.

The office is short walk to a train station and there is plenty of local parking available. In-depth and on-going training will be provided. Great positive and supportive team environment.

Skills/experience and attributes required:

• Ideally degree educated, preferably some kind of business related degree
• Some work experience is essential, ie; customer service/administration etc
• Strong Excel skills and capable of learning more complex tasks on Excel
• Confident with Word and Outlook
• Strong communication skills written and verbal
• An analytical and numerical mind
• Strive to get things right first time
• Supportive and helpful team player
• Demonstrate a customer focused approach
• Professional, confident and calm in busy situations
• Able to present information in a clear and concise manner
• Strong administration and organisational skills
• Experience of using systems or customer databases is highly desirable