Assessment Operations Coordinator

Confidential; York and North Yorkshire; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Pension plan

Annual leave

Flexible working hours

Employee Assistance Programme

Wellbeing advice

Job summary

Advance HE in York is seeking an Assessment Administration Coordinator to provide end-to-end administrative support for peer review and assessment services within higher education. You will assist institutional and individual services, coordinating activities, QA checks, and safeguarding data throughout the lifecycle.

The role emphasizes customer service, data accuracy, GDPR compliance, and continuous improvement in a fast-paced environment. Hybrid work with monthly office attendance is expected.

Qualifications

• Experience delivering high-quality administrative support within education or a related professional environment.
• Proven experience delivering excellent customer service and handling customer enquiries and complaints.
• Experience working with databases, CRM systems and case management systems.
• Experience using multiple digital systems to record, manage and monitor data accurately.
• Experience supporting external customers and stakeholders at varying levels of seniority.
• Knowledge and experience of Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Experience managing confidential and sensitive information appropriately.

Responsibilities

• Support the end-to-end administration of peer review assessment processes across institutional and individual services.
• Conduct initial quality assurance checks on applications to ensure eligibility requirements and submission standards.
• Coordinate assessment activities and ensure results are released accurately and within published timescales.
• Provide administrative support for assessment panels, peer review meetings and reviewer activities.
• Prepare, issue and manage assessment outcomes, feedback documentation and certification for successful applicants.
• Maintain accurate records and data throughout the assessment lifecycle in accordance with compliance requirements and service standards.
• Support the administration of peer reviewers, consultants and other associates involved in assessment delivery.
• Respond to application and post-recognition enquiries in a timely, professional and customer-focused manner.
• Escalate complex issues appropriately while maintaining a positive customer experience.
• Build strong working relationships with institutional contacts, contract holders, programme leaders, programme administrators and subject expert teams.
• Support a seamless customer and member experience across all assessment services.
• Maintain up-to-date knowledge of products, services, systems and processes to provide accurate guidance and support.
• Maintain and monitor information within databases, CRM systems and assessment platforms.
• Produce reports and administrative data to support operational monitoring and service delivery.
• Support annual data returns where applicable.
• Ensure all records are accurate, secure and compliant with GDPR and organisational policies.
• Contribute ideas to improve administrative efficiency and enhance customer experiences.
• Support assessment delivery transformation projects, including system testing, piloting and process improvements.
• Actively contribute to a culture of continuous improvement and innovation.
• Keep process documentation up to date and support the implementation of new systems and ways of working.
• Ensure policies, procedures and regulatory requirements are consistently followed.
• Uphold organisational commitments relating to equality, diversity and inclusion, data protection, health and safety and charity governance.
• Handle sensitive and confidential information with professionalism and discretion.

Skills

Customer service

Data management

Stakeholder coordination

Attention to detail

GDPR compliance

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Advance HE in York is seeking an Assessment Administration Coordinator to provide end-to-end administrative support for peer review and assessment services within higher education. You will assist institutional and individual services, coordinating activities, QA checks, and safeguarding data throughout the lifecycle.

The role emphasizes customer service, data accuracy, GDPR compliance, and continuous improvement in a fast-paced environment. Hybrid work with monthly office attendance is expected.