Assessment & Investigations Manager

TN United Kingdom; London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assessment and Investigations Manager to lead a team in London. This full-time role offers hybrid working options and involves overseeing investigations and ensuring compliance with legal standards. The ideal candidate will possess a strong accountancy background with legal experience, showcasing analytical and interpersonal skills. The company promotes a diverse workplace culture and offers a comprehensive benefits package, including private healthcare and a flexible benefits platform. If you are passionate about fostering a balanced work environment and driving high-quality investigations, this opportunity is perfect for you.

Benefits

Private Healthcare

Life Assurance

Income Protection

Defined Contribution Pension Scheme

Employee Assistance

Flexible Benefits Platform

Qualifications

• Experience in dispute resolution and resource management is advantageous.
• Post-qualification legal experience preferred.

Responsibilities

• Draft rejection letters and ensure investigations meet specific criteria.
• Train and supervise investigating officers to maintain legal standards.

Skills

Analytical Ability

Interpersonal Skills

IT Literacy

Decision Articulation

Education

Accountancy Qualification

Legal Qualification (Barrister/Solicitor)

Job description

Assessment & Investigations Manager, London

Client: ACCA

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: c5e14a50e480

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

ACCA is committed to fostering an inclusive, diverse, human, and connected workplace culture.

We welcome applications from candidates who meet some but not all of the criteria listed below.

We are currently seeking a Assessment and Investigations Manager for a full-time, permanent position. This role is based in our London office with hybrid working options.

The job

Reporting to the Head of Assessment and Investigations, your responsibilities will include:

• Drafting rejection letters and responding to related communications in accordance with departmental policies, ensuring investigations are conducted only on complaints meeting specific criteria.
• Training and supervising investigating officers to ensure proper knowledge and adherence to legal and departmental standards.
• Ensuring investigations and conciliations are performed to high quality and within set KPIs, maintaining consistency in handling complaints and making decisions.
• Providing guidance and coaching, conducting file reviews, monitoring team resources and caseloads, and updating procedural documents.
• Responding to complaints about investigations when appropriate.
• Collaborating with other managers and colleagues to ensure consistent decision-making and smooth team operations.
• Reviewing new complaints to determine their acceptance and appropriate investigation or conciliation.

The person

The ideal candidate will be an accountant with legal or regulatory experience, or a barrister or solicitor with post-qualification legal experience. Experience in dispute resolution and resource management is advantageous. Key skills include analytical ability, decision articulation, interpersonal skills, IT literacy, and familiarity with accounting procedures or a quick learning aptitude.

Our Benefits

We offer a comprehensive benefits package including private healthcare, life assurance, income protection, a defined contribution pension scheme, employee assistance, and a flexible benefits platform allowing customization of benefits such as additional holidays, family cover, and wellness programs.

We are committed to equal opportunities and supporting work-life balance through a blended working approach.

Interested candidates are encouraged to apply through the provided link. For more information about working with ACCA, visit our Work for Us page.