Assessment & Investigations Manager | London, UK

ACCA Global; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Assessment and Investigations Manager to lead a dynamic team in London. This full-time role involves managing investigations, ensuring compliance with legal parameters, and training team members. The ideal candidate will possess a strong background in law or accountancy, along with exceptional analytical and interpersonal skills. With a commitment to inclusivity and employee wellbeing, this organization offers a hybrid working model and a comprehensive benefits package, including private healthcare and a flexible benefits platform. Join this forward-thinking firm and make a significant impact in the field.

Benefits

Private Healthcare

Life Assurance

Income Protection

Defined Contribution Pension Scheme

Employee Assistance Program

Financial Wellbeing Tool

Flexible Benefits Platform

Discounts and Wellbeing Resources

Qualifications

• Experience in resource and team management to meet targets and deadlines.
• Strong analytical skills to critically analyze large volumes of material.

Responsibilities

• Drafting letters of rejection and responding to communications.
• Training and supervising investigating officers for effective case management.

Skills

Regulatory Legal Experience

Analytical Skills

Team Management

Interpersonal Skills

IT Literacy

Education

Accountancy Qualification

Law Degree

Tools

Case Management Systems

Job description

Closing date for applications is: 11 May 2025

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We welcome applications from candidates who meet some but not all of the criteria listed below.

We're currently looking for an Assessment and Investigations Manager on a full-time, permanent basis.

This position sits within the Assessment and Investigations team, based in our London office, with hybrid working available.

The job

Reporting to the Head of Assessment and Investigations, on a day-to-day basis, you'll be involved in the following:

1. Drafting letters of rejection, where complaints are rejected, and responding to any subsequent communications from relevant parties in accordance with departmental policies to ensure that investigations are undertaken only on complaints that meet defined parameters, thereby ensuring complaints are dealt with proportionately and effectively.
2. Training and supervision of the investigating officers for whom line management responsibility is held to ensure appropriate knowledge is acquired and that case work is conducted within legal parameters and in accordance with departmental policies and procedures.
3. Ensuring that investigations and conciliations are carried out to an appropriate level of quality and in a timely manner in accordance with KPIs, ensuring consistency in complaints handling and decision-making.
4. The above is to be achieved and monitored by: providing guidance/coaching to investigating officers as required; ensuring complaints are resolved in a proportionate manner suitable to the complaint; carrying out quarterly and ad hoc file reviews; regularly reviewing team resources and capacity by monitoring caseloads and other indicators and taking necessary actions.
5. Ensuring that procedural documents are maintained and kept up to date.
6. Responding to complaints about investigations/conciliated cases, where appropriate.
7. Working closely with other managers within the team and colleagues in the Professional Conduct Department to ensure consistency and support the smooth running of the team.
8. Reviewing new complaints with other Assessment and Investigations Managers to determine whether they should be rejected at initial review or allocated for investigation or conciliation, ensuring prompt handling in accordance with KPIs.

The person

An accountant with regulatory legal experience or a barrister or solicitor with post-qualification contentious legal experience in any area of law.

Post-qualification experience of alternative dispute resolution or similar experience is advantageous.

The candidate should demonstrate:

• Experience in resource and team management to meet targets and deadlines.
• Strong analytical skills to critically analyze large volumes of material, identify key issues, and consider all salient factors with high attention to detail, especially in complex or technical cases.
• Ability to articulate well-reasoned decisions verbally and in writing.
• Strong interpersonal skills to build effective relationships and influence stakeholders at all levels.
• A proactive, flexible, and agile approach with a 'can do' attitude.
• IT literacy, including familiarity with case management systems.
• A dispute resolution qualification is an advantage, as is familiarity with the accountancy profession or a demonstrated ability to quickly learn related knowledge.

Our Benefits

We aim to support your wellbeing with benefits like private healthcare, life assurance, income protection, and a defined contribution pension scheme.

Additional benefits include an employee assistance program, a financial wellbeing tool called Nudge, and a flexible benefits platform allowing customization of benefits such as extra holidays, PMI, cycle to work, travel and gym loans, and more. Employees also gain access to discounts and wellbeing resources.

We are committed to equal opportunities and fostering an inclusive environment. Our blended working approach supports work-life balance.

Interested in this role? Please click Apply to submit your application.

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