Assessment Centre Administrative Assistant/Role Player

London Fire Brigade; Greater London; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

26 days’ holiday

Hybrid working available

Contributory pension scheme

Cycle to work

Free Brigade gym access

Staff discount scheme

DBS check coaching

Job summary

The London Fire Brigade is seeking an Assessment Centre Administrative Assistant/Role Player in London. The role is full-time and permanent, with a salary of £32,315 per annum, rising to £38,118.

You will support end-to-end recruitment activities, manage a busy reception, and assist in assessment centre role plays with full training provided. Based in Hammersmith with potential duties across London, the role requires office-based work five days a week and a commitment to excellent customer

Qualifications

• Experience of working flexibly as part of a team.
• Experience of organising, planning and prioritising work and meeting deadlines.
• Ability to liaise effectively with staff at all levels and provide good customer care.
• Understanding the need to maintain confidentiality and security of data in an office environment.

Responsibilities

• Manage reception and support assessment centre activities.
• Handle administration and paperwork for recruitment processes.
• Provide high levels of customer service to candidates throughout their journey from application to onboarding.

Skills

Teamwork experience

Organisation & prioritisation

Liaison with staff

Confidentiality & data security

Job description

Post: Assessment Centre Administrative Assistant/Role Player
Salary: £32,315 per annum
Grade: FRS B
Salary range: £32,315 - £38,118 per annum
Contract type: Permanent
Working pattern: Full-time
Application closing date: Tuesday 10 November 2026 at 16:00 GMT

Not all lifesavers wear uniforms. From specialist support staff to education and fire prevention, enforcing regulations to answering 999 calls, we're a diverse, welcoming community – will you join our dynamic Recruitment & Resourcing team?

The London Fire Brigade (LFB) is in the early stages of a multi-year transformation journey. This aims of this transformation are to provide the capabilities, capacity, and resiliency to enable LFB to provide the best possible service to London and Londoners.

Are you proactive, enthusiastic, and ready to make a difference? We invite you to become a key player in driving our assessment processes forward. At LFB, you’ll be part of a dedicated team that facilitates all recruitment activities across the Brigade.

Why Join Us?

• Varied role: from managing a bustling reception to participating in assessment centre role plays (with full training provided), no two days are the same.
• Key responsibilities: be a crucial part of promotion rounds for all levels, up to senior posts. Your confidence and organisational skills will shine as you handle important administrative tasks and paperwork.
• End-to-end involvement: provide high levels of customer service to candidates through their entire journey, from application to onboarding, ensuring a seamless experience.
• Prime location: our office is based in Hammersmith, conveniently located near all transport links. You’ll also have the opportunity to work at the LFB Headquarters in Central London and other locations across London.

What we’re looking for:

• Confidence and enthusiasm: engage with candidates and senior staff alike with assurance and positivity.
• Organisational skills: manage administrative functions efficiently and stay on top of paperwork.
• Resilience and flexibility: thrive in a demanding environment and adapt to the needs of the team.
• Team player: collaborate with an established team to deliver outstanding recruitment processes.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs-london-fire-gov-uk.jobsmarket.site/pages/en-gb/jobs to access the full advert.

Please note: Our application system has recently changed.

After you submit your application, you’ll receive an email asking you to confirm your email address. This is a quick security step and is required for your application to be successfully submitted.

Once you’ve confirmed your email address, you’ll receive a confirmation email letting you know we’ve received your application. This email will also include your applicant number for future reference.

If you’ve submitted your application but haven’t received the email acknowledging receipt of your application, please check that you’ve confirmed your email address as soon as possible and before the closing date. Look out for an email from our recruitment system with a confirmation link. If you can’t see it, please check your junk or spam folder and add the sender to your safe senders list.

This role requires working from the office five days per week.

Assessment Overview

Stage 1 Online application, CV and evidence to address the selection criteria (sift).

To apply, please complete the online application, provide evidence to address the selection criteria below. The CV is for information purposes only and will not be marked. Selection criteria:

1. Experience of working flexibly as part of a team.

2. Experience of organising, planning and prioritising work and ensuring that deadlines are met.

3. The ability to liaise effectively and appropriately with staff at all levels and to ensure good customer care practice.

4. An understanding of the reasons for the need to maintain appropriate confidentiality and security of data and other sensitive material, and how this can be achieved in an office environment.

Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above. Shortlisted candidates will be invited to stage 2. Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted. Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

Stage 2 Assessment for this role is due to take place from late November 2026 at our Assessment Centre in Hammersmith.

Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Additional Information

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Anyone who has contact with children, young people or adults at risk will be subject to an enhanced DBS check as part of our commitment to safeguarding.

Benefits of working for the London Fire Brigade

• 26 days’ holiday plus bank holidays
• Additional leave between Christmas Day and New Year
• Family (including maternity) leave and emergency support leave
• Hybrid working is available, subject to business need.
• Free access to the Brigade gym
• Use of the Brigade’s Medical Adviser/physios/fitness advisers
• Free counselling
• Season ticket loan
• Join social networks including our Equality Support Groups
• Contributory pension scheme
• Cycle to work scheme
• Staff discount scheme including access to Blue Light Card retail and hospitality discounts
• Opportunity to access affordable accommodation

Criminal records check

In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.

Attached documents are available under links. Clicking a document link will initialize its download.