ASB Service Manager

Baltimore Consulting; Uxbridge; Hybrid; GBP 74,000 - 83,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Baltimore Consulting in the United Kingdom is recruiting an Anti-Social Behaviour Service Manager to lead ASB, enforcement and community safety functions. This contract role requires immediate impact, managing up to 8 direct reports, and delivering performance and regulatory reporting. Hybrid working is offered with on-site presence 3–4 days per week, and an essential driving licence is required for site travel.

Qualifications

• Extensive leadership experience in ASB, housing stock or related services.
• Strong knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014 and regulatory requirements.
• Proven ability to analyse performance data and drive service improvement.
• Experience delivering high-performance cultures and managing teams in demanding environments.
• Confident communicator with ability to influence senior stakeholders.

Responsibilities

• Lead borough-wide ASB, enforcement and community safety services for effective operational delivery.
• Drive performance management, data-led reporting and workload allocation.
• Ensure compliance with Housing Regulator requirements, audits and regulatory submissions.
• Provide strategic oversight of high-risk and complex ASB cases, ensuring risk management and legal compliance.
• Support the Head of Service with presentations, briefings and performance reporting.

Skills

Leadership

Performance management

Data-driven decisions

Stakeholder engagement

Presentation skills

Regulatory knowledge

Job description

Anti-Social Behaviour Service Manager

Anti-Social Behaviour Service Manager
6 Month Contract initially | Immediate Start Available
£400 - £450 per day
Inside IR35 (via umbrella)
Hybrid Working (3-4 days on site initially)

Are you an experienced Anti-Social Behaviour Service Managerwho can step into a complex service and make an immediate impact? This is a high-profile leadership opportunity reporting directly to the Head of Public Protection & Enforcement, with responsibility for leading ASB, enforcement and community safety functions, managing a team of up to 8 direct reports and overseeing critical performance, compliance and service improvement activity.

You will be joining at a pivotal time, with a strong focus on Housing Regulator compliance, performance management and ensuring that resident experience aligns with the service outcomes being reported. This role requires a visible leader with credibility, resilience and the ability to hold teams to account while supporting the Head of Service with strategic and operational delivery. There is little time for onboarding, so you will need to be confident, knowledgeable and capable of hitting the ground running from day one.

Your Role as ASB Service Manager:

• Lead borough-wide ASB, enforcement and community safety services, ensuring effective operational delivery across housing and corporate ASB functions
• Drive performance management, workload allocation and data-led service improvement, producing clear insight and meaningful reporting
• Ensure compliance with Housing Regulator requirements, TSM reporting, audit readiness and regulatory submissions
• Provide strategic oversight of high-risk and complex ASB cases, ensuring robust risk management and legal compliance
• Support the Head of Service through presentations, briefings and performance reporting, providing challenge, accountability and recommendations

Your Previous Experience as an ASB Service Manager:

• Extensive experience managing or leading an Anti-Social Behaviour (ASB) service, predominantly around housing stock
• Significant leadership experience within ASB, housing, community safety or enforcement services
• Strong knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014 and wider regulatory requirements
• Proven ability to analyse complex performance data, develop operational strategies and present findings to senior stakeholders
• Experience managing teams, officer workloads and delivering high-performance cultures in demanding environments
• Confident communicator with strong presentation skills and the ability to influence Members, partners and senior leaders

This Service Manager, Anti-Social Behaviour Team role requires a strong on-site presence, with the successful Manager expected to work on-site 3-4 days per week initially. A driving licence is essential and a pool vehicle is available where required.

Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or applicant. Recruiting decisions are based on your experience and skills. Any reasonable adjustments in the workplace will be fully supported during the application and hiring process.