ASB Caseworker - Remote & Court-Ready

Ad Warrior Ltd

Gloucester

Remote

GBP 32,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Car Allowance

Job summary

Stonewater is seeking an Anti-Social Behaviour Caseworker to own ASB casework from start to finish within the Customer Experience directorate. You will deliver efficient customer journeys, present cases at court, and collaborate with police, local authorities, and external partners to achieve just outcomes.

The role requires handling sensitive cases including hate crime, domestic abuse, and safeguarding concerns, with comprehensive training provided.

Qualifications

Experience of managing anti-social behaviour cases.
Experience of developing and working in partnership with external stakeholders.
Understanding of the law and relevant legislation around managing housing, anti-social behaviour and safeguarding.
Experience of using the Harm based approach to ASB triage.
Experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
An outstanding high level of communication skills demonstrating an ability to positively influence and negotiate outcomes.
Skills in adopting new digital solutions and innovations and experience of delivering change.
Experience of partnership working to meet the needs of customers, complex multi-agency relationships.
Experience of preparing complex case files for court and presenting cases in the civil or criminal courts.
Ability to effectively problem-solve and find innovative solutions for customers
Ability to prioritise and manage a complex case load
Experience of using mediation or conflict resolution services