ASB Service Manager: Lead Safer Communities & Cases

Ad Warrior Ltd; Oxford; Remote; GBP 42,000 - 52,000; Full time

Job summary

Stonewater is seeking an Anti-Social Behaviour Service Manager to lead a specialist team handling complex ASB and safeguarding cases. The role sits in Customer Experience, shaping a national service delivery model to improve outcomes for customers and communities.

You will coach a team, engage with Locality Teams and external agencies, and drive improvements using data and feedback to deliver safer, more resilient communities.

Qualifications

• Significant management experience in a customer-focused public service.
• Experience leading, motivating and developing high-performing teams.
• Strong coaching and mentoring capability.
• Thorough understanding of housing, community safety and anti-social behaviour legislation and practice.
• Experience preparing complex ASB court bundles and presenting legal cases.
• Excellent stakeholder management and partnership-working skills.
• Experience using performance data, KPIs and SLAs to drive service delivery.
• CIH Level 3/4 qualification or willingness to work towards it.

Responsibilities

• Lead and develop a team of ASB caseworkers to deliver excellent customer outcomes.
• Provide guidance on challenging and sensitive cases including safeguarding concerns.
• Own complex casework and drive continuous improvement through learning and best practice.
• Manage Stage One and Two complaints per the Housing Ombudsman's Code.
• Prepare and present legal documentation to a high standard.
• Collaborate with Community Safety Partnerships and local authorities to improve outcomes.

Skills

Management experience

Team leadership

Coaching

ASB legislation knowledge

Court bundles preparation

Stakeholder management

Data-driven service improvement

Commercial awareness

Education

CIH Level 3/4

Job description

Stonewater is seeking an Anti-Social Behaviour Service Manager to lead a specialist team handling complex ASB and safeguarding cases. The role sits in Customer Experience, shaping a national service delivery model to improve outcomes for customers and communities.

You will coach a team, engage with Locality Teams and external agencies, and drive improvements using data and feedback to deliver safer, more resilient communities.