ASB Service Manager - Lead Safer Communities (Remote)

Ad Warrior Ltd; Oxford; Remote; GBP 42,000 - 52,000; Full time

Job summary

Stonewater is seeking an experienced Anti-Social Behaviour Service Manager to lead a specialist team delivering complex ASB and community safety responses. Based in the Customer Experience directorate, you will shape service delivery, champion customer experience, and support vulnerable customers through challenging cases.

You will lead, coach and develop a team of caseworkers, collaborate with Locality Teams and external agencies, and drive improvements using data and feedback to create safer,

Qualifications

• Significant management experience within a customer-focused housing environment.
• Experience leading, motivating and developing high-performing teams.
• Strong coaching and mentoring capability.
• Understanding of housing, community safety and anti-social behaviour legislation and practice.
• Experience preparing complex ASB court bundles and presenting legal cases.
• Excellent stakeholder management and partnership-working skills.
• Experience using performance data, KPIs and SLAs to drive service delivery and continuous improvement.
• Strong commercial awareness, decision-making ability and problem-solving skills.

Responsibilities

• Lead and develop a team of ASB/related caseworkers to deliver outcomes and maintain engagement.
• Provide guidance on sensitive customer situations including safeguarding concerns.
• Own complex casework and drive service improvements through learning and best practice.
• Manage Stage One/Two complaints per the Housing Ombudsman’s standards.
• Prepare and present legal cases and court documentation to a high standard.
• Build partnerships with Community Safety Partnerships, local authorities and external agencies.
• Utilise feedback and data to identify opportunities for service enhancement and innovation.
• Foster coaching, mentoring and professional development across the team.

Skills

Leadership experience

Stakeholder management

Housing knowledge

CIH Level 3/4

Education

CIH Level 3/4

Job description

Stonewater is seeking an experienced Anti-Social Behaviour Service Manager to lead a specialist team delivering complex ASB and community safety responses. Based in the Customer Experience directorate, you will shape service delivery, champion customer experience, and support vulnerable customers through challenging cases.

You will lead, coach and develop a team of caseworkers, collaborate with Locality Teams and external agencies, and drive improvements using data and feedback to create safer,