ASB Case Lead - 6-Month FTC (Hybrid, Court Ready)

Paradigm Housing Group; High Wycombe; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Generous pension scheme

Health cash plan

Life assurance

Flexible and hybrid working

Job summary

Lifestone Homes is seeking a Community Safety Officer on a 6-month fixed-term contract in Wooburn Green, High Wycombe. Hybrid working involves two days in the office and three days remote, with a varied caseload of anti-social behaviour cases and potential court appearances.

You will investigate reports, enforce where appropriate, and work with residents and agencies to achieve safer neighbourhoods and sustainable tenancies.

Qualifications

• Excellent communication skills and the ability to manage and prioritise a complex caseload.
• Confidence dealing with challenging behaviour and difficult situations.
• Experience preparing reports, legal notices, witness statements and case documentation.
• Strong understanding of landlord and tenant law and its application to tenancy management and ASB cases.
• Ability to work flexibly and collaboratively with a wide range of stakeholders.

Responsibilities

• Manage a varied caseload of anti-social behaviour cases, including complex and high-risk incidents.
• Build strong relationships with residents, colleagues and external partners to support positive community outcomes.
• Utilise appropriate interventions, enforcement tools and legal remedies to resolve cases effectively.
• Prepare legal notices, witness statements and case documentation.
• Represent Lifestone Homes at court and tribunal proceedings when required.
• Deliver a customer-focused service in line with organisational policies and procedures.
• Work collaboratively with Housing, Income, Customer and Neighbourhood teams to ensure joined-up case management.
• Attend multi-agency meetings and represent Lifestone Homes with local authorities, police and other partner organisations.
• Maintain accurate records and case notes to support investigation and enforcement activity.

Skills

Communication skills

Caseload management

Legal documentation

Landlord & tenancy law

Stakeholder engagement

Job description

Lifestone Homes is seeking a Community Safety Officer on a 6-month fixed-term contract in Wooburn Green, High Wycombe. Hybrid working involves two days in the office and three days remote, with a varied caseload of anti-social behaviour cases and potential court appearances.

You will investigate reports, enforce where appropriate, and work with residents and agencies to achieve safer neighbourhoods and sustainable tenancies.