Arrivals and Departures Manager

LGBT Jobs; Greater London; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Pension

Private medical insurance

Job summary

UK & Ireland 2028 Limited seeks an Arrivals and Departures Manager for Wembley Stadium, London, with travel across the UK & Ireland. This fixed-term role (Feb 2027–Summer 2028) oversees event transport operations at ports of entry, coordinating with venue contacts and stakeholders to ensure seamless meet & greet and onward transport for key guests.

The role requires leadership across host cities, creation of transport plans, staff recruitment and strong communication skills.

Qualifications

• Proven experience in an Event Transport environment, preferably major sports tournaments.
• Experience delivering projects to strict deadlines.
• Demonstrable stakeholder and supplier management experience.
• Excellent communication and relationship-building skills.
• Computer-literate: Word, PowerPoint, Excel, Outlook.

Responsibilities

• Build and maintain key working relationships with EURO 2028 ports of entry and stakeholders.
• Develop and adapt arrivals and departures processes per UEFA guidelines and port requirements.
• Scope, coordinate and secure transport facilities at ports of entry.
• Develop Venue Transport Operations Plans and ensure operational readiness.
• Collaborate across Mobility and Football Operations to define roles for participant movements.
• Support recruitment, training and deployment of arrivals and departures staff.
• Provide leadership to arrivals and departures staff across host cities, and escalate issues during Tournament time.
• Demonstrate inclusive behaviours to maintain a respectful, safe work environment.

Skills

Event Transport

Stakeholder management

Communication skills

Relationship building

Tools

Word

PowerPoint

Excel

Outlook

Job description

Arrivals and Departures Manager role at Wembley Stadium, London

Fixed-term contract from February 2027 to Summer 2028

Travel required across the UK & Ireland

Arrivals and Departures Manager

Location: Wembley Stadium, London (with travel across the UK & Ireland)

Contract: Fixed-term |February 2027– Summer 2028

About UK & Ireland 2028 Limited

UK & Ireland 2028 Limited is the local organising committee responsible for delivering UEFA EURO 2028 across the UK & Ireland. We work on behalf of the five Football Associations and in partnership with governments, host cities, stadiums and delivery partners to plan and deliver the tournament safely, inclusively and to world-class standards.

About UEFA EURO 2028

UEFA EURO is one of the world’s largest sporting events. In 2028, it will be hosted across multiple cities in the UK & Ireland, requiring large-scale coordination across transport, infrastructure, stadiums and public services. UEFA owns the tournament and sets requirements; UK & Ireland 2028 Limited is responsible for delivering it locally.

The Role

The Arrivals and Departures Manager is responsible for the implementation of event transport operations at host city airport(s) and train station(s). Working closely with varied functional areas as well as liaising directly with venue contacts and stakeholders, the Arrivals and Departures Manager will ensure seamless delivery of meet and greet services and onward transportation for key client groups including Teams, Referees and Tournament Guests across all EURO 2028 ports of entry.

The Arrivals and Departures Manager will act as the key point of contact within the UK and Ireland 2028 Event Transport team for all matters related to ports of entry, working closely with both the Senior Event Transport Manager and UEFA’s Event Transport Target Group Specialist.

What you’ll be doing

• Build and maintain key working relationships with representatives from all EURO 2028 ports of entry, including private terminals where applicable, relevant service providers and internal stakeholders, ensuring alignment across all levels of planning.
• Develop, implement and adapt arrivals and departures processes and procedures in accordance with UEFA guidelines, service level agreements and the specific operational requirements of each airport, railway station and other relevant port of entry.
• Scope, coordinate and secure all event transport facilities and operational requirements at relevant EURO 2028 ports of entry.
• Develop Venue Transport Operations Plans for all EURO 2028 ports of entry, and oversee their completion, implementation and operational readiness by local Host City teams.
• Work closely with colleagues across Mobility and Football Operations to establish clear roles and responsibilities for the movements of Participating National Associations through ports of entry, covering both international and domestic journeys.
• Support the recruitment, training and deployment of arrivals and departures staff across all Host Cities.
• Provide functional leadership and operational direction to arrivals and departures staff across all Host Cities, acting as the primary point of escalation during Tournament time.
• Demonstrate inclusive behaviours that support a respectful, safe and collaborative work environment.

What we’re looking for

Essential experience and skills:

• Proven experience working within an Event Transport environment, preferably within major sports tournaments.
• Previous experience delivering projects to a strict deadline.
• Demonstrable experience of stakeholder and supplier management.
• Excellent communication and relationship building skills.
• Computer-literate: Word, PowerPoint, Excel, Outlook.

Please see the attached role profile for full details

How you’ll succeed

• Adaptable – leads in complex environments.
• Catalyst – enables and motivates others.
• Critical Thinker – makes sound decisions.
• Inclusion – creates inclusive team environments.
• Performance Focus – drives results and standards.
• Positive Impact – shows resilience and solutions focus.
• Pride – sets and upholds standards.
• Relationship Manager – builds trusted partnerships.

These strengths may be assessed during application, assessment and interview.

Why apply?

We offer a competitive salary and benefits (including 25 days holiday, pension and private medical insurance), alongside the opportunity to be part of a landmark international sporting event.

Location & Working Pattern

Based at Wembley Stadium, with travel across the UK & Ireland as required.

• 2027: 3–4 days/week onsite

Application Process

Our process is designed to be clear and fair:

• Application review.
• Interview(s) – typically first stage via MS Teams and final stage in Wembley Stadium.
• Offer.

We aim to keep candidates informed throughout.

Everyone is welcome

We’re hiring for excellence through inclusion

We’re building a skilled, values-led workforce that reflects the diversity of the UK and Ireland. We encourage applications from all backgrounds and don’t expect a traditional career path.

All roles are subject to appropriate DBS checks.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!