Arrest Officer

Marston Holdings Limited; Exeter; On-site; GBP 26,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Health cash back plan

Pension scheme

Uniform provided

Company mobile phone

Company vehicle

Staff discounts

Job summary

Marston Holdings Limited is seeking Arrest Officers for the South West region to execute court-issued warrants and enforcement instructions. You will engage with defendants, arrange surrenders, secure payments, and conduct investigations in a dynamic field-based role.

The job requires strong communication, negotiation, and organisational skills, with flexibility to cover different enforcement activities and geographic areas.

Qualifications

• Experience with execution of court-issued warrants and enforcement activity.
• Strong communication and negotiation skills for engaging with defendants and customers.
• Calm, professional and respectful when dealing with conflict or challenging situations.
• Excellent organisational skills to manage a varied and demanding caseload.
• Flexibility to work across enforcement activities and geographic areas.
• Basic IT skills including handheld devices and electronic reporting.
• Full UK driving licence.

Responsibilities

• Execute warrants and enforcement instructions including Arrest Warrants and Council Tax enforcement.
• Visit addresses and conduct investigations to locate defendants and debtors.
• Facilitate planned surrenders and arrange payment plans and compliance.
• Carry out arrests and provide safe, lawful transport when required.
• Manage a diverse caseload across enforcement disciplines to meet requirements.
• Complete documentation and maintain records using handheld devices and company systems.
• Communicate professionally to handle challenging situations and conflicts.
• Travel across the region to ensure actions meet timescales.

Skills

Communication skills

Negotiation

Conflict resolution

Organisational skills

Driving licence

Job description

Arrest Officer

Location: South West

Salary:£26,442basic salary + commission, with OTE up to £40,000 + (Uncapped) per year

We are looking for Arrest Officers to join our team in the South West.

In this role, you will be responsible for the effective and efficient execution of a wide range of court-issued warrants and enforcement instructions. This includes Arrest Warrants, Warrants of Control, Liability Orders, and other specialist field operations. You will engage with customers and defendants to, arrange planned surrenders, secure payments conduct investigations, and where necessary carry out arrests and transport in accordance with court instructions and company procedures.

This is a varied field-based role requiring officers to manage multiple warrant types, prioritising workloads, adapting to changing operational demands, and delivering successful outcomes across a diverse enforcement portfolio.

What You Will Be Doing:

• Executing a variety of warrant and enforcement instructions including Arrest Warrants, Warrants of Control, Council Tax Liability Orders
• Visiting addresses and conducting investigations to locate defendants and debtors.
• Facilitating planned surrenders, negotiating payments, arranging payment plans and securing compliancewhere appropriate.
• Carrying out arrests and ensuring safe and lawful transport when required.
• Managing a diverse caseload across multiple enforcement disciplines, balancing priorities to meet court and client requirements.
• Completing all required documentation and maintaining accurate records through handheld devices and company systems.
• Handling challenging situations professionally and effectively, using communication and conflict resolution skills.
• Travelling throughout the region, and occasionally further afield, to ensure warrants and enforcement actions are carried out efficiently and within required timescales.

What We Are Looking For:

• Experience in, or the ability to learn, the execution of multiple warrant and enforcement types, including arrest warrants, debt recovery warrants, and council tax enforcement activity.
• Strong communication and negotiation skills, with the confidence to engage with people from all backgrounds.
• The ability to remain calm, professional, and respectful when dealing with conflict or challenging situations.
• Excellent organisational skills and the ability to effectively manage a varied and demanding caseload.
• Flexibility to work across different enforcement activities and geographical areas as operational requirements dictate.
• Basic IT skills, including the use of handheld devices and electronic reporting systems.
• A proactive team player who can also work independently and exercise good judgement.
• A full UK driving licence.

What's in it for you?

• 25days annual leave plus bank holidays
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• Health Cash Back Plan
• Staff benefits designed to suit you from discounts on high street and online shopping to travel socialising and wellbeing
• Pension Scheme
• Full Uniform provided
• Company mobile phone
• Company Vehicle

A bit about us:

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell we are the UK's largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we're committed to creating an inclusive environment for all employees.

INDC