ARR Growth & Retention Manager

Goodlord; Sheffield; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual development fund

Bi-weekly mental health coaching

25 days holiday plus UK bank holidays

Paid parental leave (3 months)

Job summary

Goodlord is seeking a Commercial & Retention Manager to protect and grow ARR across a large SMB portfolio. You will own renewals, retention, and expansion, blending automation with decisive human intervention. The role sits in a hybrid Sheffield setup, reporting to the Head of Account Management.

You’ll negotiate multi-year deals, uplift renewals, and cross-sell products while maintaining a prioritized renewal pipeline using Salesforce and Planhat.

Qualifications

• Proven commercial experience in account management or a similar role with ARR targets.
• Strong negotiation skills and commercial judgment.
• Track record of identifying and converting upsell/cross-sell opportunities while managing retention.
• Excellent organisational skills and CRM discipline using Salesforce and Planhat.

Responsibilities

• Own and protect ARR across a large SMB portfolio, driving renewals and retention.
• Lead end-to-end commercial negotiations and multi-year renewal opportunities.
• Maintain a clear pipeline of renewals and retention risks using data-driven insights.
• Partner with the Customer Experience team to mitigate churn and identify upsell triggers.

Skills

Account Management

Negotiation

Upsell / Cross-sell

CRM discipline

Tools

Salesforce

Planhat

Job description

Goodlord is seeking a Commercial & Retention Manager to protect and grow ARR across a large SMB portfolio. You will own renewals, retention, and expansion, blending automation with decisive human intervention. The role sits in a hybrid Sheffield setup, reporting to the Head of Account Management.

You’ll negotiate multi-year deals, uplift renewals, and cross-sell products while maintaining a prioritized renewal pipeline using Salesforce and Planhat.