Armed Forces Support Officer

South Tyneside Council; South Tyneside; On-site; GBP 31,000 - 38,000; Full time

Job summary

South Tyneside Council is looking for an Armed Forces Support Officer within the Housing Options and Homelessness Service. The role involves acting as the single point of contact for Armed Forces-related enquiries, supporting service personnel, veterans and families to access housing, welfare, health and related services.

You will manage a caseload, provide guidance, signposting and collaborate with internal teams and partner organisations to strengthen pathways of support for the Armed Forces

Responsibilities

Job description

Armed Forces Support Officer (Housing Options and Homelessness Service)

£34,811 pa

Are you passionate about supporting serving Armed Forces personnel, veterans, reservists and their families? Do you want to make a meaningful difference to the lives of those who have served our country?

We are seeking an enthusiastic, motivated and customer-focused individual to strengthen our commitment to the Armed Forces Covenant and ensure that members of the Armed Forces Community receive the support and recognition they deserve. This exciting role will act as the single point of contact for Armed Forces-related enquiries across the Council, helping veterans, serving personnel, reservists and their families access housing, welfare, employment, health and support services.

You will work directly with individuals and families, helping them overcome barriers, access appropriate services and achieve positive outcomes. You will manage a caseload of serving personnel, veterans, reservists and their families, providing advice, guidance and signposting across a range of areas. Working collaboratively with internal departments, partner agencies, charities and support organisations, you will help develop and improve pathways of support for the Armed Forces Community whilst promoting the principles and commitments of the Armed Forces Covenant.

If you are passionate about supporting the Armed Forces Community and want to play a key role in delivering positive outcomes for those who have served, we would love to hear from you. Experience of working with veterans, Armed Forces personnel or military charities would be advantageous but is not essential. South Tyneside Council is proud to support the Armed Forces Covenant and welcomes applications from serving personnel, reservists, veterans and military families.

For an informal discussion about this post, please contact Hayley Diamond-Steele, Housing Options and Homelessness Manager on [phone].

We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere

South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, Thursday 24 September 2026.