Housing Estates Officer

Brook Street; Catterick Garrison; On-site; GBP 30,000 - 31,000; Full time

Job summary

Brook Street is recruiting a Housing Estates Officer in Catterick to support MOD properties. You will visit sites to monitor contractor work and ensure standards are met, with admin duties back at base.

You will monitor occupants within your portfolio, assist with stakeholder events, and ensure timely service delivery while maintaining safety and compliance. A full UK driving licence and Basic DBS are required.

Qualifications

• Must have full UK driving licence.
• Property/estate management experience is helpful but not essential.
• Comfortable using Microsoft Office for day‑to‑day tasks.
• Willingness to shadow other officers before going out on site independently.
• Commitment to compliance and safety training.

Responsibilities

• Visit Ministry of Defence properties to monitor contractor work and ensure standards are met.
• Check property work and escalate if standards aren’t met.
• Carry out occupant monitoring and management of non-SFA/SSFA within portfolio.
• Conduct handovers to ensure families receive required service level.
• Support stakeholder engagement activities as needed (family or military events).
• Undertake assurance checks on service levels and supplier quality.
• Manage level-2 complaints promptly.
• Handle assurance activities for service delivery within limits.
• Keep on top of allocated case workload to agreed standards.
• Support delivery of additional services (IRL/SONS/VOIDS) within timeframes.
• Maintain compliance and complete mandatory training.

Skills

Driving licence

Microsoft Office

Tools

Microsoft Office

Job description

Housing Estates Officer

Location: Catterick

Working pattern: Mon-Fri, fully office based / out on-site attending properties
Working Hours: 37 hours per week. Must work between 10:00am and 4pm (start/end times are flexible as long as 7.5 hours are completed each day)
Pay rate: £15.98 per hour
Assignment length: until 31/03/27, with possible extension
Clearance Required: Basic DBS will be processed by Brook Street

If you're the kind of person who enjoys being hands-on, following things through, and making sure standards are met-this is a fantastic opportunity to support housing services across Ministry of Defence properties. You'll spend your time visiting properties to check contractor work and then completing the day's admin back at base.

What you'll be doing:

• Visiting Ministry of Defence properties to monitor that contractor work is completed to an acceptable standard
• Checking property work and escalating if standards aren't being met
• Carrying out occupant monitoring and management of non-SFA and SSFA within an allocated portfolio
• Conducting handovers when requested to ensure families receive the required level of service
• Supporting stakeholder engagement activities as needed (e.g., family or military engagement events)
• Undertaking assurance checks on service levels and the quality of work provided by suppliers
• Managing complaints (level 2) in a timely manner
• Handling assurance activities for service delivery, including monitoring/validation/authorisation of time reliefs within approved limits
• Keeping on top of an allocated case workload to agreed standards
• Supporting delivery of additional services (including IRL/SONS/VOIDS) within delegation and timeframes
• Being mindful of compliance, including inspections and mandatory training expectations
• Ensuring safe lone working practices when required

What you'll bring:

• A strong work ethic and a practical, conscientious approach to property and service standards
• An understanding of property repairs and basic property-related knowledge (estate/property management background is helpful, but not essential)
• Comfortable using Microsoft applications for day-to-day office tasks
• Willingness to shadow other officers before going out on site independently
• full UK driving licence is essential
• Physical fitness for visiting properties, including going up and down stairs
• Commitment to compliance and safety expectations (including health and safety training.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.