Housing Estates Officer

Brook Street; Cardiff; On-site; GBP 31,000 - 32,000; Full time

Job summary

Brook Street is recruiting a Housing Estates Officer to support Ministry of Defence properties. You will visit sites to monitor contractor work, ensure standards are met, and handle occupier monitoring and handovers.

The role is office-based with on-site visits, requiring a full UK driving licence and physical fitness for property visits. The position emphasizes compliance, safety training, and stakeholder engagement, with a standard 37.5-hour week and a pay rate of £15.98 per hour.

Qualifications

• Strong work ethic and conscientious approach to property and service standards.
• Understanding of property repairs and basic property-related knowledge is helpful.
• Comfortable using Microsoft applications for day-to-day office tasks.
• Willingness to shadow other officers before going out on site independently.
• A full UK driving licence is essential (fleet vehicles can be used if needed).
• Physical fitness for visiting properties, including stairs.
• Commitment to compliance and safety expectations (incl. health and safety training).

Responsibilities

• Visiting Ministry of Defence properties to monitor contractor work.
• Checking property work and escalating if standards aren't met.
• Carrying out occupant monitoring and management of portfolio.
• Conducting handovers to ensure families receive the required level of service.
• Supporting stakeholder engagement activities as needed.
• Undertaking assurance checks on service levels and quality of work by suppliers.
• Managing complaints (level 2) in a timely manner.
• Handling assurance activities for service delivery and time reliefs.
• Keeping on top of an allocated case workload to agreed standards.
• Supporting delivery of additional services within delegation and timeframes.
• Being mindful of compliance and mandatory training expectations.
• Ensuring safe lone working practices when required.

Skills

Strong work ethic

Attention to detail

Willingness to shadow others

Tools

Microsoft Office

Full UK driving licence

Job description

Housing Estates Officer

Location: Telford - Cardiff

Working pattern: Mon-Fri, fully office based / out on-site attending properties
Working Hours: 37 hours per week. Must work between 10:00am and 4pm (start/end times are flexible as long as 7.5 hours are completed each day)
Pay rate: £15.98 per hour
Assignment length: until 31/03/27, with possible extension
Clearance Required: Basic DBS will be processed by Brook Street

If you're the kind of person who enjoys being hands-on, following things through, and making sure standards are met-this is a fantastic opportunity to support housing services across Ministry of Defence properties. You'll spend your time visiting properties to check contractor work and then completing the day's admin back at base.

What you'll be doing:

• Visiting Ministry of Defence properties to monitor that contractor work is completed to an acceptable standard
• Checking property work and escalating if standards aren't being met
• Carrying out occupant monitoring and management of non-SFA and SSFA within an allocated portfolio
• Conducting handovers when requested to ensure families receive the required level of service
• Supporting stakeholder engagement activities as needed (e.g., family or military engagement events)
• Undertaking assurance checks on service levels and the quality of work provided by suppliers
• Managing complaints (level 2) in a timely manner
• Handling assurance activities for service delivery, including monitoring/validation/authorisation of time reliefs within approved limits
• Keeping on top of an allocated case workload to agreed standards
• Supporting delivery of additional services (including IRL/SONS/VOIDS) within delegation and timeframes
• Being mindful of compliance, including inspections and mandatory training expectations
• Ensuring safe lone working practices when required

What you'll bring:

• A strong work ethic and a practical, conscientious approach to property and service standards
• An understanding of property repairs and basic property-related knowledge (estate/property management background is helpful, but not essential)
• Comfortable using Microsoft applications for day-to-day office tasks
• Willingness to shadow other officers before going out on site independently
• A full UK driving licence is essential (fleet vehicles can be used if needed)
• Physical fitness for visiting properties, including going up and down stairs
• Commitment to compliance and safety expectations (including health and safety training.

If this sounds like your kind of role-equal parts practical site visits and ensuring quality in the background.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.