Armed Forces Hub & Volunteer Coordinator Featured

Veterans Regroup CIC; Truro; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual Leave: 30 days + public hols

Pension: Auto-enrolment into workplace

Flexible Working

Mileage Allowance

Job summary

Veterans Regroup CIC coordinates and delivers Armed Forces hubs across Cornwall, enabling veterans, service personnel and families to access coordinated support. The role focuses on hub coordination, volunteer development, and casework within a trauma-informed, inclusive environment.

You will work two days at the Veteran Centre in Truro and additional hours from home as needed, with a 3-year fixed-term contract and a salary around £30,000 per year.

Qualifications

• Experience in project and event coordination.
• Degree or equivalent experience in community work.
• Proven experience recruiting, training and supporting volunteers.

Responsibilities

• Coordinate and deliver multi-agency Armed Forces hubs across Cornwall.
• Recruit, induct and support veteran volunteers.
• Deliver one-to-one casework support to individuals with complex needs.
• Engage with statutory and voluntary partners and military bases.
• Promote hubs via social media and community outreach.
• Maintain data records and reporting to support compliance.

Skills

Volunteer coordination

Project coordination

Stakeholder engagement

Education

HNC / HND / Degree or equivalent

Job description

Coordinate and deliver multi-agency Armed Forces hubs across Cornwall, supporting veterans, serving personnel and their families. Full-time, 3-year contract, primarily community-based with 2 days per week in Truro and some home working. Salary £30,000. Closing date: 20 May 2026.

Location: Primarily community and office-based (Truro), with some limited home working

Salary: £30,000 per annum

Hours: Full-time (37.5 hours per week, Monday to Friday, 09:00-17:00) with occasional weekend work

Contract: Fixed-term for 3 years

Closing Date: 20th May 2026

About The Role

We are seeking a highly organised, motivated and proactive Armed Forces Hub and Volunteer Coordinator to support the delivery and development of our countywide services. We are open to considering job share arrangements for this role.

This role will involve coordinating our existing multi-agency Armed Forces hubs across Cornwall and, once operational, working with colleagues at our Veteran Centre in Truro for a minimum of two days a week. The position combines hub coordination, volunteer training and development, partnership working and casework support, to ensure a joined-up, person-centred approach. The Armed Forces Hub and Volunteer Coordinator will demonstrate excellent interpersonal skills, work effectively within a team, and show genuine compassion in their approach.

You will play a key role in creating safe, welcoming and trauma-informed environments where veterans, serving personnel and their families can access coordinated support, improve wellbeing and feel connected to their community.

Main Duties and Responsibilities

• Hub Coordination & Delivery
• Coordinate and deliver our existing multi-agency Armed Forces hubs across Cornwall (Helston, Penzance, Redruth, Truro, Launceston, Penryn, Newquay and Liskeard).
• Organise logistics, risk assessments, insurance and ensure all hubs operate safely and effectively.
• Ensure hubs provide a safe, welcoming, inclusive and non-judgmental environment.
• Volunteer Coordination & Development
• Recruit, induct and support veteran volunteers.
• Manage inductions onboarding processes, ensuring volunteers feel valued.
• Develop volunteer roles, guidance and support structures.
• Build a sustainable volunteer network and promote peer-led support.
• Casework & Support Delivery
• Deliver coordinated, high-quality one-to-one casework support to individuals with complex needs (e.g. financial hardship, housing, mental health).
• Provide advice, guidance, signposting and referrals to appropriate services.
• Support a "no wrong door" approach to ensure individuals receive joined-up support.
• Community & Partnership Engagement
• Build and maintain relationships with statutory and voluntary sector partners, and military bases.
• Engage with local Armed Forces communities to ensure their voices shape delivery.
• Support co‑design and feedback mechanisms within our Armed Forces hubs.
• Attend partnership meetings, events and community activities.
• Communications & Promotion
• Support the promotion of the hubs and services through social media and community outreach.
• Schedule and send timely communications to support organisations and previous attendees each month in advance of hubs.
• Support the maintenance of accurate, up-to-date online information and event listings, including regularly updating the online events page.
• Ensure all communications are clear, professional, positive and checked for accuracy.
• Help increase awareness and engagement across Cornwall by proactively attending other relevant Armed Forces events, such as Armed Forces Breakfast Clubs across Cornwall.
• Monitoring, Reporting & Compliance
• Collect and record accurate data on attendance, outcomes and engagement to support reporting requirements.
• Maintain records and reporting systems to a high standard.
• Ensure compliance with safeguarding, GDPR, health and safety and organisational policies.
• Service Development & Sustainability
• Contribute to service development and continuous improvement.
• Support funding, partnership and sustainability planning.
• Identify emerging needs and opportunities to strengthen delivery.
• Proactively monitor hub performance and engagement and take action to improve outcomes.

Person Specification

Essential

Desirable

How Identified

Experience in project and event coordination, volunteer coordination, or community outreach. HNC, HND, Degree, or equivalent relevant experience. CV

Covering Letter Interview

Verification Of Qualifications (certificates)

Proven experience in recruiting, training, and supporting volunteers. Experience working within Veteran or Armed Forces support services. CV / Covering Letter / Interview Experience of providing one-to-one support or casework, particularly with individuals facing complex needs and developing action plans or goal setting. Relevant qualifications (e.g. advice, guidance, coaching, or support work). CV / Covering Letter / Interview Knowledge and understanding of the Armed Forces community and available support services. Experience of partnership or multi‑agency working. CV / Covering Letter / Interview Strong attention to detail and accuracy, ensuring all casework, records, and written communications (e.g. emails, reports and presentations) are completed to a high standard, including accurate use of our CRM. Experience of producing clear, accurate, and professional written records, including case notes, reports, and emails. CV / Covering Letter / Interview Excellent communication and interpersonal skills, with the ability to build positive relationships and create inclusive, welcoming environments. Experience of engaging with a wide range of stakeholders and community groups, and working towards targets, deadlines, or performance reporting requirements. Covering Letter / Interview Strong IT skills, including Microsoft Office and data recording systems. ECDL qualification or equivalent IT certification, or relevant practical experience in IT. CV / Covering Letter / Interview / Verification of qualifications Knowledge of safeguarding, health and safety, confidentiality, and data protection (GDPR). Relevant training in safeguarding, health and safety, and GDPR. CV / Covering Letter / Interview / Verification of qualifications Highly organised, with the ability to manage multiple tasks, locations, and priorities effectively. Relevant experience, or project management qualification or certification. Covering Letter / Interview Proactive and solutions-focused, with the ability to identify issues and take initiative to improve engagement, performance and outcomes, working collaboratively and contributing to team decision-making. Experience of service improvement or continuous improvement initiatives. CV / Covering Letter / Interview Full clean UK driving licence and access to a vehicle insured for business use. CV / Interview / Evidence (licence)

Additional Information

• This role requires a basic DBS check.
• Occasional weekend work may be required to attend events such as Armed Forces Breakfast clubs across Cornwall.

Benefits

We offer a range of benefits to support our employees’ work-life balance:

• Annual Leave: 30 days' annual leave per year plus public holidays (pro rata for part-time employees).
• Pension: Auto-enrolment into the Veterans Regroup CIC workplace pension scheme (subject to eligibility), with employer contributions of up to 4%.
• Flexible Working: We are committed to flexible working and will consider all requests.
• Mileage Allowance: Work-related travel is reimbursed in line with HMRC rates, calculated from your base location (Truro office).
• Meaningful Work: As part of the Veterans Regroup CIC team, you will play a vital role in making a positive difference to the lives of members of the Armed Forces community.

Armed Forces Community Support & Commitments

• Cadet Force Adult Volunteers (CFAVs): Employees who are CFAVs are entitled to up to 10 additional days' paid leave per year to support their volunteering commitments, in addition to their annual leave entitlement (in line with our HR Policy).
• Reserve Forces Support: We are committed to ensuring that reservists are not disadvantaged and are supported in balancing their civilian role with military commitments. This includes, for example, paid leave for annual training, including up to 10 additional days for annual camp (in line with our Reserve Forces Training & Mobilisation Policy).

About Us

Veterans Regroup CIC is an award-winning Community Interest Company supporting the Armed Forces community across Cornwall and is proud to hold an award from the Defence Employer Recognition Scheme (ERS). We deliver a countywide network of multi-agency Armed Forces hubs, offering accessible, joined-up support with health, housing, employment, finances and social connection.

Our hubs provide a professional, welcoming environment where individuals can access coordinated advice, build peer connections, and engage with a wide range of community-based services. They also act as focal points for partnership working, strengthening collaboration with over 30 statutory and third sector organisations, including MoD bases such as RNAS Culdrose and RAF St Mawgan to improve access to support for all members of the Armed Forces Community.

Veterans Regroup CIC is the Cornwall delivery partner for the MoD’s Office for Veterans’ Affairs VALOUR programme. Working alongside lead partner Improving Lives Plymouth and consortium partner Veterans Outdoors, this collaboration strengthens and enhances support for the Armed Forces community across the region.

Equality & Inclusion

Veterans Regroup CIC is an equal opportunities employer. We welcome applications from all backgrounds and are committed to creating an inclusive and diverse workplace.