Area Support Manager

RAD Hotel Group; Cumnock; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discounts across RAD venues

Birthday incentives

Career progression opportunities

Staff meals and leisure discounts

Job summary

RAD Hotel Group is seeking an experienced Area Support Manager to drive standards and develop management teams across its 10 hotels. This hands-on role requires leading from the front, auditing operations, and resolving issues to sustain group-wide performance.

You will travel between sites, mentor General Managers, and step in during vacancies, delivering practical improvements in guest experience, efficiency, and commercial results.

Qualifications

• Previous GM/Operations Manager experience in hospitality.
• Proven ability to lead multiple hotel departments.
• Strong attention to detail and consistency.

Responsibilities

• Visit 10 hotels to audit standards and drive improvements.
• Collaborate with General Managers to strengthen performance.
• Lead from the front across all departments.
• Troubleshoot operational issues and implement practical solutions.
• Step in to manage a hotel during vacancies.
• Develop managers and build high-performing teams.
• Identify opportunities to improve guest experience and efficiency.
• Work with the Director of Operations to ensure group objectives.
• Roll up sleeves and lead by example.

Skills

Hands-on operations

Leadership

Problem-solving

Travel flexibility

Job description

Area Support Manager

RAD Hotel Group

Full-Time

RAD Hotel Group is looking for an experienced, hands-on Area Support Manager to help drive standards, strengthen performance and develop our management teams across our 10 hotels.

This is a varied role for someone who loves being in the operation, leading from the front and making a real difference. Working closely with our Director of Operations, you'll support and challenge our hotel management teams, help resolve operational issues and ensure our hotels consistently deliver the standards expected across the business.

You'll also step in to lead a hotel when required, providing hands-on operational leadership during periods of management vacancy.

What You'll Be Doing:

• Visiting our 10 hotels to audit standards, identify areas for improvement and ensure agreed improvements are implemented.
• Working closely with General Managers and Operations Managers to strengthen performance, develop their teams and maintain accountability.
• Getting hands-on across all departments, supporting teams and demonstrating best practice.
• Troubleshooting operational issues, identifying root causes and working with hotel teams to put practical solutions in place.
• Stepping in to manage a hotel when required, taking responsibility for the operation until a permanent manager is appointed and established in the role.
• Developing managers and building high-performing teams that consistently deliver the standards expected across RAD.
• Identifying opportunities to improve guest experience, operational efficiency and commercial performance.
• Working closely with the Director of Operations to drive consistency and deliver Group objectives.
• Getting involved wherever needed. You'll be someone who leads from the front and isn't afraid to roll your sleeves up.

What We're Looking For:

We're looking for ahands-on hotel operator who knows what great hospitality looks like and can influence others to deliver it.

You'll ideally have:

• Experience as a General Manager, Operations Manager, Hotel Manager or in a senior hotel operations role.
• Strong experience overseeing multiple hotel departments and leading teams.
• Proven leadership skills, with the ability to influence, develop and hold managers accountable.
• A track record of building high-performing teams and improving operational standards.
• Excellent attention to detail and a strong focus on consistency.
• The confidence to challenge when standards aren't being met and the ability to turn issues into improvements.
• Strong problem-solving skills and a practical, hands-on approach.
• A good understanding of hotel operations, guest experience and commercial performance.
• The flexibility to travel regularly across all RAD Hotel Group sites.

What We'll Offer You:

• Competitive Salary (Depending on experience)
• Career progression opportunities within RAD Hotel Group
• Discounts across all RAD Hotel Group venues, including stays, dining, staff meals, leisure and more!
• Birthday and length of service incentives
• The opportunity to make a real impact across a growing group of 10 hotels