Area Support Analyst

TN United Kingdom; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the UK is seeking an Area Support Analyst to assist the Team Manager in delivering a professional payroll service. This full-time hybrid role in Manchester requires strong payroll experience and exceptional customer focus. You'll support payroll processing, ensure compliance, and drive continuous improvements within the team.

Qualifications

• Previous payroll experience.
• Experience of working to a legislative framework.

Responsibilities

• Support day-to-day payroll processing and bureau payroll activities.
• Guide payroll team to ensure compliance with legislation.
• Initiate continuous improvements within payroll functionality.

Skills

Customer Focus

Team Leadership

Analytical Skills

Tools

ORACLE eBusiness Suite

Job description

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Network Rail are looking for an Area Support Analyst to support the Team Manager in directing a team of payroll professionals delivering an efficient, effective, and professional payroll service to Network Rail. This role involves advising, supporting, and resolving payroll-related escalations, ensuring quality service and consistency.

Contract: Permanent

This is a full time (35hrs) hybrid role based in Manchester with a minimum of 3 days in the office.

About the role (External)

Key responsibilities:

• Support with the day-to-day complex in-house payroll processing function and bureau payroll processing activities.
• Support with delivery of key performance objectives and targets to monitor accurate payments to Network Rail employees.
• Guide the payroll team to deliver payroll activity remaining fully compliant with relevant statutory, regulatory legislation and corporate activities, shared services and network rail procedures.
• Control payroll processing in line with agreed processing schedules delivering a timely and accurate payroll service meeting agreed Key Performance Indicators (KPI) / Service Level Agreements (SLA’s).
• Support with the delivery of payroll controls, checks and audits in line with governance framework and support the Senior Accounting Office (SAO) initiatives to maintain payroll accuracy.
• Pro-actively initiate continuous improvements within the payroll functionality, whilst assessing any impact on the payroll service evaluating good practice and establishing robust processes.
• Support with managing the workflow and utilisation of improved systems to distribute the allocation of work throughout the team.
• Develop and continually improve relations with key stakeholders, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements.

What would make the ideal candidate?

• Previous payroll experience
• Exceptional customer focus/engagement and team leadership skills
• Exceptional analytical skills
• ORACLE eBusiness Suite or similar experience
• Experience of working to a legislative framework and within agreed timescales
• Experience of auditing and compliance to a process

What could set you apart when applying?

• Experience of processing large volume payrolls
• Proven continuous improvement experience.