Area Soft Services Manager - South Midlands

14forty; Birmingham; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Company car or allowance

Job summary

14forty is recruiting an Area Soft Services Manager to lead cleaning, security and catering across a South Midlands portfolio of sites, including Coventry, Rugby, Northampton, Milton Keynes and Banbury. You will ensure high standards, compliance and effective delivery while managing onsite teams and client relationships.

The role focuses on cleaning operations with broader soft services oversight, requiring a hands-on leader who travels between sites and holds a Full UK Driving Licence.

Qualifications

• Proven experience managing cleaning services within a multi-site FM environment.
• Experience overseeing soft services such as security and catering.
• Strong cleaning standards, auditing, compliance and service improvement.
• Full UK Driving Licence and willingness to travel regularly.

Responsibilities

• Lead day-to-day delivery of cleaning, security and catering across multiple sites.
• Drive cleaning standards and ensure high levels of hygiene and service delivery.
• Conduct regular site visits, inspections and audits to identify improvements.
• Lead, motivate and support onsite teams to foster a culture of service excellence.
• Build strong relationships with site managers and client stakeholders.
• Ensure services meet SLAs, KPIs and compliance requirements.
• Manage recruitment, training, performance and development of teams.
• Ensure health & safety legislation and company procedures are followed.
• Oversee subcontractor performance and maintain budgetary control.
• Identify opportunities to improve efficiency, service delivery and environmental performance.
• Share best practice across sites and drive continuous improvement.

Skills

Cleaning management

Multi-site management

Client relationship management

Budget & cost control

Health & safety compliance

Leadership

Job description

Area Soft Services Manager – South Midlands

Location: South Midlands

Salary: Up to £37,500 per annum (DOE) plus Company Car or Allowance

Due to the location of sites in Coventry, Rugby, Northampton, Milton Keynes and Banbury – we are ideally looking for someone based between Rugby and Northampton.

About The Role

We have an exciting opportunity for an experienced Area Soft Services Manager to join our 14forty team, leading the delivery of soft FM services across a portfolio of sites throughout the South Midlands. Covering cleaning, security and catering, this is a varied multi-site role with a particular focus on cleaning standards and service excellence. We’re therefore looking for someone with a strong cleaning background who also has the operational capability to oversee a broader range of soft services. You’ll be visible across your sites, working closely with onsite teams and client stakeholders to ensure consistently high standards, strong compliance and delivery against contractual SLAs and KPIs.

Key Responsibilities

• Lead the day-to-day delivery of cleaning, security and catering services across multiple sites.
• Take a proactive lead on cleaning standards, ensuring consistently high levels of presentation, hygiene and service delivery.
• Conduct regular site visits, inspections and audits, identifying areas for improvement and implementing effective action plans.
• Lead, motivate and support onsite teams, creating a positive culture focused on service excellence.
• Build strong relationships with site managers and key client stakeholders.
• Ensure services consistently meet contractual SLAs, KPIs and compliance requirements.
• Manage recruitment, training, performance and development of team members.
• Ensure full compliance with Health & Safety legislation, company procedures and client requirements.
• Manage subcontractor performance where applicable.
• Identify opportunities to improve efficiency, service delivery and environmental performance.
• Maintain strong budgetary control and ensure services are delivered effectively within agreed financial parameters.
• Share best practice across the portfolio and drive continuous improvement across all sites.

About You

You’ll be an experienced, hands-on soft services professional who enjoys working across multiple locations and building relationships with both teams and clients. We’re particularly interested in someone who has a strong bias towards cleaning, understands what excellent cleaning operations look like and can confidently drive standards across a diverse portfolio.

Essential

• Proven experience managing cleaning services within a multi-site FM environment.
• Experience managing or overseeing additional soft services such as security and/or catering.
• Strong understanding of cleaning standards, auditing, compliance and service improvement.
• Previous experience managing teams across multiple locations.
• Confident managing client relationships and addressing operational challenges.
• Good understanding of SLAs, KPIs and contractual service delivery.
• Strong people management skills, including recruitment, performance and absence management.
• Commercial awareness with experience of managing budgets and controlling costs.
• Excellent communication, leadership and organisational skills.
• Full UK Driving Licence.
• Flexibility to travel regularly.

Job Reference: com/0211/90506001/52843791/SU #14Forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!