Area Relief Officer — Public Sector Security & Reception

BARDWOOD; Hull and East Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

License renewal funded under company

Cycle to work scheme

Smart tech salary deductions

Salary advances

Retail vouchers and benefits

Save as you earn

Life and private medical cover

Childcare vouchers and pensions

Growing family environment

Job summary

BardWood Support Services is seeking an Area Relief Officer to provide on-site security and customer-facing support at locations around Hull. The role involves day shifts, ensuring safety, and responding to incidents with professional judgment.

You will hold an SIA License, possess a full UK driving license, and be capable of working under pressure in a public-facing environment, with training provided for first aid and incident reporting.

Qualifications

• Experience in customer-facing environments and ability to manage incidents calmly.
• Ability to de-escalate conflicts and provide clear guidance to staff and visitors.
• Physically fit and able to respond quickly to safety issues.

Responsibilities

• Trained to provide relief cover and support to a portfolio of locations within a geographical region.
• All tasks and activities as per site operational guidance and Assignment Instructions; provide quality service delivery.
• Manage and maintain a safe environment for staff and customers.
• Provide a proactive presence in all public facing areas; give initial reception and directional guidance.
• Work directly with customers as part of a team to resolve conflicts on client premises.
• Collaborate with colleagues to ensure compliance with site rules and guidance.
• Use common sense and involve others quickly if a situation becomes threatening.
• Maintain a smart appearance and visible security presence on site.
• Administer First Aid if needed (training provided).
• Complete legible incident reports when incidents arise.
• Maintain a safe, secure, and welcoming environment for all.

Skills

Customer-facing

Conflict resolution

First Aid awareness

Public safety

Education

Five-year work history

Tools

Security systems

Job description

BardWood Support Services is seeking an Area Relief Officer to provide on-site security and customer-facing support at locations around Hull. The role involves day shifts, ensuring safety, and responding to incidents with professional judgment.

You will hold an SIA License, possess a full UK driving license, and be capable of working under pressure in a public-facing environment, with training provided for first aid and incident reporting.