Area Relief Officer

Bardwood Support Services Limited; Sunderland; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

SIA License renewal funded

Cycle to work scheme

Smart tech salary deductions

Salary finance loans and advances

Retail vouchers (multiple chains)

Job summary

BardWood Support Services is hiring a Site-based Area Relief Officer in Sunderland and surrounding areas. The role covers day shifts with a smart, visible security presence to protect staff and visitors.

You will provide relief cover across multiple locations, manage incidents, provide directions, and support conflict resolution while maintaining a safe environment and professional appearance.

Qualifications

• SIA license and full UK driving license are required.
• 5-year checkable work history is expected.
• Experience in customer-facing environments is essential.
• Physically fit and able to work under pressure.
• Flexible attitude with security and operational system competence.

Responsibilities

• Provide relief cover to multiple locations within a region.
• Follow site operational guidance and instructions to deliver quality service.
• Maintain a safe environment for staff and customers.
• Provide a proactive public-facing presence and clear directions.
• Resolve conflicts on client premises and ensure compliance with site rules.
• Complete legible incident reports when incidents arise.
• Appear professional, alert, and secure within premises.
• Administer First Aid if required (training provided).
• Assist colleagues to ensure a welcoming environment for all.

Skills

SIA License

Full UK driving license

5-year checkable history

Customer-facing experience

Physically fit

Work under pressure

Flexible attitude

Security/system competence

Job description

About the role:

Title – Area Relief Officer

Pay Rate – £13.45 per hour

Location – Sunderland & surrounding areas

Shift Timings – Day shifts - Monday to Saturday: 08:45-17:15, Area Relief Officer to cover Sunderland & surrounding areas

You will be working in a site-based role within the public sector, where officers are responsible for ensuring the safety and security of both staff and visitors.

Your main responsibilities may include:

• Trained to provide relief cover and support to a portfolio of locations within a geographical region.
• All the tasks and activities as per the site operational guidance and Assignment Instructions. Provide quality service delivery.
• Manage and maintain a safe environment for the client’s staff and customers.
• Provide a proactive presence in all public facing areas as activity requires. This will include providing a positive initial reception for clients and directional guidance.
• Working directly with the customer as part of a team to provide conflict resolution at our client’s premises where there is potential for conflict.
• Working closely with your fellow colleagues to ensure members of the public comply with site rules and guidance.
• Use common sense and initiative immediately involving others if a situation becomes threatening.
• To have a smart appearance, always be alert and visible whilst commanding a security presence within the customer premises
• Be able to administer First Aid assistance if a member of public or client’s staff was to be suddenly taken unwell (training will be provided)
• Complete legible incident report writing if and when an incident arises.
• Work to maintain a safe, secure, and welcoming environment for everyone.

To succeed in this role, you will need the following:

• SIA License.
• Full UK driving license.
• 5-year checkable work/career history.
• Full driving license and access to own transport is essential.
• Prior experience of working in a customer-facing environment and dealing directly with staff/customers.
• Physically fit to undertake given tasks.
• Possess the ability to work under pressure.
• Flexible attitude and the ability to adapt.
• Security and operational system competence

What will you get in return?

• Please note that all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.
• Company-funded SIA License renewal.
• Cycle to work scheme.
• Smart tech – allowing employees to buy the latest tech, deducted from their salaries monthly at no additional interest.
• Salary finance loans and monthly advances.
• Vouchers across various retailers such as Sainsbury’s, Argos, and ASDA, as well as holidays, leisure, fashion, pets, and many more.
• Save as you earn.
• Life cover and Private medical cover.
• Childcare vouchers and Private pensions.
• Fantastic opportunity to join an evolving family.

About our company:

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched with the right role that suits them, with a view to help them progress.