Area Operations Manager - North East

MIT - Regional Operations Manager - North East; North East; On-site; GBP 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Area Operations Manager to lead a team across 18 pubs in the North East. This role emphasizes guest satisfaction and driving sales while managing P&L responsibilities. With a focus on developing General Managers and enhancing pub performance, you will enjoy a competitive salary, generous car allowance, and numerous employee benefits. Join a company that prioritizes work-life balance and values your unique personality, fostering a vibrant and inclusive workplace. Be part of a team that celebrates community pubs and their essential role in society.

Benefits

Private Healthcare

Car Allowance

25 Days Holiday

Employee Assistance Programme

Discounts at Major Retailers

Apprenticeship Programmes

Enhanced Maternity & Paternity Leave

30% Off in Marston's Pubs

Save as You Earn Scheme

Training and Induction

Qualifications

• Experience in leading teams and driving sales across multiple locations.
• Strong commercial acumen with a focus on maximizing profit opportunities.

Responsibilities

• Support GMs and Partners to maximize pub business opportunities.
• Drive sales and deliver on key KPIs for financial and people performance.

Skills

People Management

Sales Culture Implementation

P&L Responsibility

Guest Experience Management

Cross-Functional Collaboration

Education

Experience in Multi-Site Management

Hospitality Management Background

Job description

Area Operations Manager - North East

Salary from 60,000 per annum, plus car allowance

We are looking for a passionate, people focused, and guest obsessed Area Operations Manager to join our team here at Marston's and help us achieve our ambition to be the UK's number 1 pub company.

Supporting our GM's & Partners to maximise their pub business opportunities, you will have an area of 18 pubs, comprised of 'Managed Pubs' and Partnership agreements covering the North East & North Yorkshire. This role reports into a Regional Operations Manager, sitting within our North Division.

Along with a competitive salary, a generous car allowance and 25 days holiday, other benefits include private healthcare (for you and your family), Marston's Rewards offering discounts across a range of retailers, your own discount card for our fantastic Marston's pubs, a Save as you earn share scheme, as well as an uncapped operations bonus scheme aligned to your individual and regional performance.

Have you got what it takes? You will have full P&L responsibility with a focus on driving sales, being guest obsessed, and delivering on key KPIs - both financial and people focused.

• You'll be passionate about developing and growing your patch of General Managers and Self-Employed Pub Partners - enabling everyone to reach their full potential and drive sales through their businesses. A real team player.
• You'll have a well-honed commercial edge, an eye for maximising every profit opportunity and desire to see your team prosper from these skills.
• You look to add value in every meeting, managing your time well and maximising opportunities.
• You know how to demonstrate pace and urgency, and network when it comes to recruitment. Energy and a can do' attitude is essential.
• You know how to deliver a great guest experience through a high level of service and standards.
• You have the ability to work cross functionally with departments such as - Marketing, Finance, Recruitment, HR, and many more
• And if you love a project, we also have plenty of working groups for you to consider, to share your thoughts and to provide that stretch for wider development.

What you'll bring to the table - You'll have a enthusiasm for hospitality, service and experience in multi-site management.

• Passion for your people, pubs, and the industry
• Demonstrate and implement a sales culture across your pub businesses
• Deliver great standards and service across your drinks and food businesses.
• Track record of right first time recruitment success
• Natural desire to nurture and shape your team
• Recognise and reward successes with the ability to inspire, motivate, and challenge where needed
• Have an enviable P&L with the ability and experience to maximise opportunities with astute commercial acumen
• Above all else - a lover of our community pubs and the purpose they bring

For us its important you get a great work life balance, so living within close proximity of your area, and the ability to drive is key.

What you get from us - At Marston's we're one big family. We put our people first, which is why we offer real benefits alongside the expected, these include:

• Training and induction from our NITA award training team
• Apprenticeship programmes - offering development at any stage of your career
• Enhanced Maternity & Paternity leave
• 30% off in Marston's pubs and Marston's Inns accommodation
• Marston's awards, giving you access to discount at major retailers
• Save as you earn scheme
• Employee assistance programme, to support your well-being including confidential 24/7 helpline

Come as you are. Personality counts for more than anything else here. No judgement on where you've come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We'll accept you and celebrate you for being you.

We can't wait to see what we can make happen together. #MarstonsWherePeopleMakePubs

To find out more about us, check out the below - https://www.marstonscareers.co.uk/ OR Marston's life page