Area Manager - Retail

DCK Group; Swindon; On-site; GBP 36,000 - 52,000; Full time

Job summary

DCK Group is seeking an Area Manager to oversee a broad regional remit across multiple stores in the UK. The role requires regular travel, driving sales, and maintaining high standards of visual merchandising and operations.

You will lead and coach Team Leaders, deliver training, and collaborate with central teams to identify performance improvements. A full driving licence and own vehicle are essential, with a Monday–Friday schedule and 7-hour days.

Qualifications

• Experience delivering stores-side leadership in fast-paced retail environments.
• Ability to coach and develop Team Leaders and store teams.
• Excellent communication, presentation and coaching abilities.
• Strong time management to balance field visits with admin.
• Comfortable using technology and reporting tools.
• Strong interpersonal skills to work with diverse teams.

Responsibilities

• Drive sales through high visual merchandising and operational standards.
• Develop and maintain a capable team; induct, coach and support Team Leaders.
• Provide first-line support to Operations for process improvements and efficiencies.
• Line-manage a group of Team Leaders and coach for high-quality field standards.
• Monitor in-store standards and share best practices among Team Leaders.
• Resolve escalated host concerns within agreed parameters.
• Identify TL performance improvement opportunities and provide coaching.
• Lead induction programs for new TLs and set targets during probation.
• Embed a buddy system so TLs or absences do not affect zone performance.
• Recognise and celebrate great performance across stores.
• Collaborate with other Area Managers and Central Support Teams on trends and development gaps.
• Suggest opportunities to drive improvement and efficiency and participate in projects.
• Support the BOMS with field communications and store launches and feedback.
• Work with Operations to embed new ways of working and plan improvements.

Skills

Field operations

Supervisory experience

Communication skills

Time management

Tech prowess

Interpersonal skills

Retail experience

Fashion trend awareness

Job description

Area Manager

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more!

We are currently recruiting for a Area Manager on a permanent, full time basis to cover the following locations -

Doncaster, Pudsey, Leeds City Centre, Ellesmere Port, Handforth Dean, Manchester Trafford Centre, Manchester, Liverpool, Warrington, Sheffield Meadowhall, Preston, Bangor NW

This is a Monday - Friday role working 7 hours per day. You will be required to travel around to numerous different stores within your area so please ensure you have access to your own vehicle and have a full driving licence.

Responsibilities

• To drive sales through consistently high visual merchandising & operational standards


• To develop & maintain a highly capable team – providing induction, coaching & support to ensure the Team Leaders are set up to succeed.


• To act as first line support to the Operations Team to support & deliver process efficiencies & business improvement opportunities.


• To directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high-quality standards in the field


• Monitors instore standards, sharing best practice amongst the TLs raising the bar on area performance.


• Manages escalated host concerns around quality & standards, resolving these within agreed parameters.


• Proactively identifies TL performance improvement opportunities - providing coaching & escalating as required.


• Holds responsibility for induction - ensures all new TLs receive a warm welcome into the business & are supported throughout their probation period. Provides meaningful feedback & targets for improvement where required.


• Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.


• Recognises & celebrates great performance.


• Works with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & escalates where necessary.


• Suggests opportunities to drive improvement & efficiency & is actively involved in any improvement work or project.


• Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback.


• Works as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans.


• Works under the direction of the Operations Manager to shape & deliver communication & training.

Requirements

• Expert in field operations, achieving high standards in their current role.


• Supervisory experience


• Strong communication skills – confident with delivering training.


• Able to use own initiative to plan their time.


• Competent with technology


• Confident & positive with good interpersonal skills


• Proven work experience in retail


• Fashion trend aware